Paper ID: 2206.09403

MME-CRS: Multi-Metric Evaluation Based on Correlation Re-Scaling for Evaluating Open-Domain Dialogue

Pengfei Zhang, Xiaohui Hu, Kaidong Yu, Jian Wang, Song Han, Cao Liu, Chunyang Yuan

Automatic open-domain dialogue evaluation is a crucial component of dialogue systems. Recently, learning-based evaluation metrics have achieved state-of-the-art performance in open-domain dialogue evaluation. However, these metrics, which only focus on a few qualities, are hard to evaluate dialogue comprehensively. Furthermore, these metrics lack an effective score composition approach for diverse evaluation qualities. To address the above problems, we propose a Multi-Metric Evaluation based on Correlation Re-Scaling (MME-CRS) for evaluating open-domain dialogue. Firstly, we build an evaluation metric composed of 5 groups of parallel sub-metrics called Multi-Metric Evaluation (MME) to evaluate the quality of dialogue comprehensively. Furthermore, we propose a novel score composition method called Correlation Re-Scaling (CRS) to model the relationship between sub-metrics and diverse qualities. Our approach MME-CRS ranks first on the final test data of DSTC10 track5 subtask1 Automatic Open-domain Dialogue Evaluation Challenge with a large margin, which proved the effectiveness of our proposed approach.

Submitted: Jun 19, 2022