Paper ID: 2303.04519

An Annexure to the Paper "Driving the Technology Value Stream by Analyzing App Reviews"

Souvick Das, Novarun Deb, Agostino Cortesi, Nabendu Chaki

This paper presents a novel framework that utilizes Natural Language Processing (NLP) techniques to understand user feedback on mobile applications. The framework allows software companies to drive their technology value stream based on user reviews, which can highlight areas for improvement. The framework is analyzed in depth, and its modules are evaluated for their effectiveness. The proposed approach is demonstrated to be effective through an analysis of reviews for sixteen popular Android Play Store applications over a long period of time.

Submitted: Mar 8, 2023