Chatbot Technology

Chatbot technology aims to create conversational agents capable of interacting naturally with humans, fulfilling various tasks from providing customer service to assisting in education and even specialized fields like fire engineering. Current research emphasizes improving chatbot performance through large language models (LLMs) like those powering ChatGPT and Bard, focusing on areas such as evaluating response quality (including human vs. automated assessment), enhancing multi-user interaction capabilities, and addressing ethical concerns like misinformation generation. This rapidly evolving field holds significant potential for impacting diverse sectors, from revolutionizing online customer service to augmenting educational experiences and improving access to information in critical domains.