Cognitive Empathy
Cognitive empathy, the ability to understand another's emotional state, is a focus of current research aiming to imbue artificial intelligence with more human-like interaction capabilities. This research heavily utilizes large language models (LLMs) and transformer-based networks, often incorporating techniques like appraisal theory and multimodal data analysis to improve empathy detection and generation in conversational agents. The development of more empathetic AI systems has significant implications for various fields, including mental health support, customer service, and education, by potentially enhancing human-computer interaction and improving user experience.
Papers
Towards a Multidimensional Evaluation Framework for Empathetic Conversational Systems
Aravind Sesagiri Raamkumar, Siyuan Brandon Loh
Towards More Accurate Prediction of Human Empathy and Emotion in Text and Multi-turn Conversations by Combining Advanced NLP, Transformers-based Networks, and Linguistic Methodologies
Manisha Singh, Divy Sharma, Alonso Ma, Nora Goldfine