Emotional Support Dialogue

Emotional support dialogue research focuses on creating AI systems capable of providing empathetic and effective conversational support to individuals experiencing distress. Current efforts concentrate on improving model interpretability, incorporating external knowledge bases (like online forums), and refining response generation through techniques such as prompt learning and two-stage architectures that separate semantic understanding from emotional response generation. This field is significant for its potential to enhance mental health support accessibility and improve the quality of human-computer interaction in various applications, including customer service and social interaction.