Empathy Detection
Empathy detection research aims to computationally model and measure empathy in human communication, focusing on accurately identifying and classifying empathetic responses in text, audio, and video data. Current efforts leverage advanced NLP techniques, including transformer-based networks and reinforcement learning, often incorporating psychological indicators and multimodal data to improve prediction accuracy and develop more nuanced evaluation frameworks. This field holds significant potential for improving human-computer interaction, particularly in applications like mental health support and customer service, by enabling the development of more empathetic and effective AI systems.
Papers
Towards a Multidimensional Evaluation Framework for Empathetic Conversational Systems
Aravind Sesagiri Raamkumar, Siyuan Brandon Loh
Towards More Accurate Prediction of Human Empathy and Emotion in Text and Multi-turn Conversations by Combining Advanced NLP, Transformers-based Networks, and Linguistic Methodologies
Manisha Singh, Divy Sharma, Alonso Ma, Nora Goldfine