Paper ID: 2212.03699

Persona-Based Conversational AI: State of the Art and Challenges

Junfeng Liu, Christopher Symons, Ranga Raju Vatsavai

Conversational AI has become an increasingly prominent and practical application of machine learning. However, existing conversational AI techniques still suffer from various limitations. One such limitation is a lack of well-developed methods for incorporating auxiliary information that could help a model understand conversational context better. In this paper, we explore how persona-based information could help improve the quality of response generation in conversations. First, we provide a literature review focusing on the current state-of-the-art methods that utilize persona information. We evaluate two strong baseline methods, the Ranking Profile Memory Network and the Poly-Encoder, on the NeurIPS ConvAI2 benchmark dataset. Our analysis elucidates the importance of incorporating persona information into conversational systems. Additionally, our study highlights several limitations with current state-of-the-art methods and outlines challenges and future research directions for advancing personalized conversational AI technology.

Submitted: Dec 4, 2022