Paper ID: 2309.09401

ChatGPT Hallucinates when Attributing Answers

Guido Zuccon, Bevan Koopman, Razia Shaik

Can ChatGPT provide evidence to support its answers? Does the evidence it suggests actually exist and does it really support its answer? We investigate these questions using a collection of domain-specific knowledge-based questions, specifically prompting ChatGPT to provide both an answer and supporting evidence in the form of references to external sources. We also investigate how different prompts impact answers and evidence. We find that ChatGPT provides correct or partially correct answers in about half of the cases (50.6% of the times), but its suggested references only exist 14% of the times. We further provide insights on the generated references that reveal common traits among the references that ChatGPT generates, and show how even if a reference provided by the model does exist, this reference often does not support the claims ChatGPT attributes to it. Our findings are important because (1) they are the first systematic analysis of the references created by ChatGPT in its answers; (2) they suggest that the model may leverage good quality information in producing correct answers, but is unable to attribute real evidence to support its answers. Prompts, raw result files and manual analysis are made publicly available.

Submitted: Sep 17, 2023