Paper ID: 2401.10956

AI Revolution on Chat Bot: Evidence from a Randomized Controlled Experiment

Sida Peng, Wojciech Swiatek, Allen Gao, Paul Cullivan, Haoge Chang

In recent years, generative AI has undergone major advancements, demonstrating significant promise in augmenting human productivity. Notably, large language models (LLM), with ChatGPT-4 as an example, have drawn considerable attention. Numerous articles have examined the impact of LLM-based tools on human productivity in lab settings and designed tasks or in observational studies. Despite recent advances, field experiments applying LLM-based tools in realistic settings are limited. This paper presents the findings of a field randomized controlled trial assessing the effectiveness of LLM-based tools in providing unmonitored support services for information retrieval.

Submitted: Jan 19, 2024