Paper ID: 2409.08677

Systematic analysis of requirements for socially acceptable service robots

Andrea Ruo, Simone Arreghini, Luca Capra, Rosario De Chiara, Valeria Di Pasquale, Alessandro Giusti, Cristina Iani, Antonio Paolillo, Dominic Petrak, Alexander Plaum, Megha Quamara, Lorenzo Sabattini, Viktor Schmuck, Paolo Servillo, Francesco Zurolo, Valeria Villani

In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.

Submitted: Sep 13, 2024