HiMA-Ecom: A Long-Horizon Memory Benchmark for Hierarchical Multi-Agent E-commerce Assistants

Large Language Models (LLMs) are increasingly used as autonomous agents in complex, long-horizon applications, where effective memory is critical for sustained performance. Yet existing memory benchmarks are largely dialogue-centric, while real agent memory consists of continuous agent-environment interaction trajectories composed of states, actions, observations, and tool outputs. To address this gap, we introduce AMA-Bench (Agent Memory with Any length), a benchmark for evaluating long-horizon memory in realistic agentic settings. AMA-Bench combines real-world agent trajectories from representative applications with expert-curated QA, as well as synthetic trajectories that scale to arbitrary horizons with rule-based QA. Our study shows that existing memory systems underperform because they fail to capture causal and objective information and rely heavily on lossy similarity-based retrieval. We further propose AMA-Agent, a memory system based on causality-graph construction and tool-augmented retrieval. AMA-Agent achieves 57.22% accuracy on AMA-Bench, outperforming the strongest baseline by 11.16%. Resources are available at: https://ama-bench.github.io/.

Large language model (LLM) agents struggle with long-horizon tasks due to their inherent statelessness, requiring all task-relevant information to be encoded in growing input contexts. The resulting degraded reasoning quality, increased inference cost, and higher latency necessitate efficient working memory mechanisms. However, existing approaches either rely on lossy compression or similarity-based retrieval, which often fail to capture temporal structure and causal dependencies required for multi-step agentic tasks. In this work, we present HORMA, a Hierarchical Organize-and-Retrieve Memory Agent that organizes experience into a file-system-like hierarchical structure, where summarized entities are linked to the corresponding raw trajectories, enabling efficient access without losing detailed information. HORMA decomposes working memory into two stages: structured memory construction and navigation-based retrieval. The construction module iteratively refines how experiences are structured by distinguishing between failures caused by missing information and those caused by misleading or overloaded context. The navigation module retrieves task-relevant context by traversing the hierarchy using a lightweight agent trained with reinforcement learning to select minimal yet sufficient context, thereby reducing latency along the critical execution path. Across ALFWorld, LoCoMo, and LongMemEval, HORMA improves task performance under constrained context budgets while requiring at most 22.17% of the baseline token usage in long conversation tasks. Compared to existing methods, it consistently achieves better efficiency-performance trade-offs and generalizes effectively to unseen tasks.

Large language model (LLM) agents are fundamentally bottlenecked by finite context windows on long-horizon tasks. As trajectories grow, retaining tool outputs and intermediate reasoning in-context quickly becomes infeasible: the working context becomes prohibitively long, eventually exceeds the context budget, and makes distant evidence harder to use even when it is still present. Existing solutions typically shorten context through truncation or running summaries, but these methods are fundamentally lossy because they compress or discard past evidence itself. We introduce Memex, an indexed experience memory mechanism that instead compresses context without discarding evidence. Memex maintains a compact working context consisting of concise structured summaries and stable indices, while storing full-fidelity underlying interactions in an external experience database under those indices. The agent can then decide when to dereference an index and recover the exact past evidence needed for the current subgoal. We optimize both write and read behaviors with our reinforcement learning framework MemexRL, using reward shaping tailored to indexed memory usage under a context budget, so the agent learns what to summarize, what to archive, how to index it, and when to retrieve it. This yields a substantially less lossy form of long-horizon memory than summary-only approaches. We further provide a theoretical analysis showing the potential of the Memex loop to preserve decision quality with bounded dereferencing while keeping effective in-context computation bounded as history grows. Empirically, on challenging long-horizon tasks, Memex agent trained with MemexRL improves task success while using a significantly smaller working context.