Identifying and Mitigating Bottlenecks in Role-Playing Agents: A Systematic Study of Disentangling Character Profile Axes

Large Language Models (LLMs) have shown remarkable potential in developing role-playing agents (RPAs). However, current evaluation frameworks rely heavily on well-known fictional characters, raising a critical concern: models may be leveraging their internal training memory of these characters rather than demonstrating role-playing capabilities. This reliance often leads to significant performance degradation when RPAs encounter unseen or out-of-distribution personas. To address this, we propose a more rigorous evaluation protocol designed to decouple role-playing proficiency from character recognition. Our experiments across multiple benchmarks demonstrate that anonymizing characters degrades performance, confirming that name exposure provides implicit cues that mask a model's true capability. To mitigate this, we investigate diverse personality augmentation as a method to enhance role fidelity in anonymous settings. We systematically analyze the impact of various personality-description methods on agent behavior and consistency. Our results show that incorporating personality information consistently improves RPA performance. This work establishes a more equitable evaluation standard and validates a scalable, personality-enhanced framework for constructing robust RPAs.

Role-playing agents(RPAs) are widely used to steer large language models(LLMs) toward role-consistent behavior, yet existing benchmarks mainly evaluate surface-level fidelity and offer limited insight into decision making under role-alignment value conflicts. To address this gap, we introduce RoleCDE, the first benchmark designed to evaluate RPAs under structured conflicts between role-specific values and alignment-oriented constraints. RoleCDE formulates role-aware decision making as cognitive dilemma scenarios, jointly evaluating role-scenario grounding, value conflict resolution, and decision tendencies. The benchmark is constructed at scale, covering approximately 8k diverse role profiles and scenarios and nearly 24k dilemma instances across three difficulty levels and eight role categories. Evaluation of several mainstream LLMs reveals a "Role Value Decoupling" phenomenon, where agents systematically default to alignment-and morality-consistent decisions rather than role-specific values when the two conflict, even under explicit role conditioning. This behavior is largely invariant to dilemma difficulty but varies substantially across role categories. We further show that RoleCDE-based fine-tuning effectively mitigates this decoupling by improving value trade-off reasoning, while preserving general role-playing fidelity and general reasoning performance. Code is available at: https://github.com/rabbitrose/RoleCDE.

Large language models (LLMs) increasingly serve as interactive social agents, yet their ability to maintain coherent and authentic persona-level role-playing remains limited, particularly in realistic social scenarios. Existing research predominantly focuses on character-level settings and relies on static evaluation formats, failing to capture the complexity of everyday social interactions. In this work, we present PersonaArena, a dynamic simulation framework for evaluating and improving persona-level role-playing in LLMs. PersonaArena leverages a large, filtered corpus of user-generated social content to construct a nuanced persona bank, and elicits multi-turn, context-rich interactions within simulated social environments. Our framework features a multi-agent debating judge for holistic and unbiased assessment. Through extensive experiments, we demonstrate that PersonaArena enables rigorous evaluation and enhancement of LLMs' role-playing capabilities, advancing the development of more authentic and socially adept AI agents.