MetaCues: Enabling Critical Engagement with Generative AI for Information Seeking and Sensemaking

Generative search systems are increasingly replacing link-based retrieval with AI-generated summaries, yet little is known about how these systems differ in sources, language, and fidelity to cited material. We examine responses to 11,000 real search queries across five systems---vanilla GPT, Search GPT, Perplexity Search with Grok, Google AI Overviews, and traditional Google Search---at three levels: source diversity, linguistic characterization of the generated summary, and source-summary fidelity. We find that generative search systems exhibit significant source-selection biases in their citations, favoring certain sources over others. Incorporating search also selectively attenuates epistemic markers, reducing hedging by up to 60% while preserving confidence language in the AI-generated summaries. At the same time, AI summaries further compound the citation biases: Wikipedia and longer sources are disproportionately overrepresented, whereas cited social media content and negatively framed sources are substantially underrepresented. Our findings highlight the potential for answer bubbles, in which identical queries yield structurally different information realities across systems, with implications for user trust, source visibility, and the transparency of AI-mediated information access.

This paper is an encore submission of our 2026 journal article "Expertise and Information Seeking in the Age of Generative AI: New Procedures, New Problematics" with an extended discussion for the CSCW 2026 "Broader Impacts of GenAI in Communication" Workshop on October 10, 2026. In the original article, we employ procedural rhetoric to analyze how generative AI chatbots leverage natural language signifiers of expertise and intelligence to influence users' perception of their trustworthiness. In this submission, we extend our conversation in the CSCW community with the goal of cultivating a cross-disciplinary vocabulary for describing, analyzing, and mitigating the risks posed by the integration of generative AI into human communication practices. It is important to develop an understanding of how the procedures surrounding information-seeking practices are informed by users' values, experiences, and expectations - and how these procedures might in future be altered by the emerging turn toward AI "experts" and authority.

Generative AI is being increasingly integrated into web search for the convenience it provides users. In this work, we aim to understand how generative AI disrupts web search by retrieving and presenting the information and sources differently from traditional search engines. We introduce a public benchmark dataset of 11,500 user queries to support our study and future research of generative search. We compare the search results returned by Google's search engine, the accompanying AI Overview (AIO), and Gemini Flash 2.5 for each query. We have made several key findings. First, we find that for 51.5% of representative, real-user queries, AIOs are generated, and are displayed above the organic search results. Controversial questions frequently result in an AIO. Second, we show that the retrieved sources are substantially different for each search engine (<0.2 average Jaccard similarity). Traditional Google search is significantly more likely to retrieve information from popular or institutional websites in government or education, while generative search engines are significantly more likely to retrieve Google-owned content. Third, we observe that websites that block Google's AI crawler are significantly less likely to be retrieved by AIOs, despite having access to the content. Finally, AIOs are less consistent when processing two runs of the same query, and are less robust to minor query edits. Our findings have important implications for understanding how generative search impacts website visibility, the effectiveness of generative engine optimization techniques, and the information users receive. We call for revenue frameworks to foster a sustainable and mutually beneficial ecosystem for publishers and generative search providers.