MemRerank: Preference Memory for Personalized Product Reranking

In agent memory systems, the reranking model serves as the critical bridge connecting user queries with long-term memory. Most systems adopt the "retrieve-then-rerank" two-stage paradigm, but generic reranking models rely on semantic similarity matching and lack genuine reasoning capabilities, leading to a problem where recalled results are semantically highly relevant yet do not contain the key information needed to answer the question. This deficiency manifests in memory scenarios as three specific problems. First, relevance scores are miscalibrated, making threshold-based filtering difficult. Second, ranking degrades when facing temporal constraints, causal reasoning, and other complex queries. Third, the model cannot leverage dialogue context for semantic disambiguation. This report introduces MemReranker, a reranking model family (0.6B/4B) built on Qwen3-Reranker through multi-stage LLM knowledge distillation. Multi-teacher pairwise comparisons generate calibrated soft labels, BCE pointwise distillation establishes well-distributed scores, and InfoNCE contrastive learning enhances hard-sample discrimination. Training data combines general corpora with memory-specific multi-turn dialogue data covering temporal constraints, causal reasoning, and coreference resolution. On the memory retrieval benchmark, MemReranker-0.6B substantially outperforms BGE-Reranker and matches open-source 4B/8B models as well as GPT-4o-mini on key metrics. MemReranker-4B further achieves 0.737 MAP, with several metrics on par with Gemini-3-Flash, while maintaining inference latency at only 10--20% of large models. On finance and healthcare vertical-domain benchmarks, the models preserve generalization capabilities on par with mainstream large-parameter rerankers.

Long-term language-model agents accumulate memories across interactions, but their retrievers typically do not accumulate retrieval experience. Semantic retrieval is efficient, but embedding similarity does not always reflect whether a memory contains evidence relevant to the current query. Large language model (LLM) rerankers provide stronger query-conditioned relevance scores, yet stateless reranking repeatedly scores a large candidate pool and discards these scores after each query. We introduce EARM, an experience-amortized reranking framework that treats previously acquired LLM relevance scores as reusable retrieval experience. EARM stores sparse query--memory relevance scores in an online matrix, learns their shared structure through causal matrix completion, and combines a small set of newly observed scores with estimated scores to rerank the remaining candidates. The scoring budget decreases as experience accumulates, changing LLM reranking from a repeated per-query expense into a retrieval capability learned over an agent's lifetime. Experiments on long-term conversational memory show that mixed observed-and-estimated reranking improves answer accuracy over semantic retrieval by up to 6.62% and remains effective when only 17.5% of candidates receive direct LLM relevance scores, thereby substantially reducing the inference overhead of LLM reranking. These results motivate a broader view of agent memory: a long-lived agent should remember not only past content, but also how that content has proved useful for retrieval.

Open rerankers trained for general web retrieval transfer imperfectly to e-commerce, where ranking decisions depend not only on topical relevance but also on user preferences, product constraints, and comparative product fit. These preference signals are difficult to supervise at scale: real search traffic provides authentic queries and candidates but no clean pairwise labels. We present ZooWork-ShopRanker, a family of e-commerce rerankers (0.6B, 4B, and 8B) aligned to judge-labeled shopping preference. Training pairs are labeled by a panel of reasoning large language models (LLMs) from different families acting as a preference oracle, with position-debiased judgments and agreement tiers, and the rerankers are trained on these labels. The aligned 8B flagship then serves as a distillation teacher for the efficient 4B and 0.6B models, which are fit to its scores and sharpened on judged pairs. To measure progress, we introduce ShopRank-Bench, a contamination-limited benchmark of ~10,000 private-traffic preference pairs in both text formats, tiered by how many judge families committed to each label. ZooWork-ShopRanker-8B and -4B significantly outperform the strongest open reranker baseline, every model significantly beats its own un-aligned base, and ZooWork-ShopRanker-0.6B beats its size peer; the gains hold in both formats and extend to common MTEB benchmarks. We release the models and the dual-format ShopRank-Bench to facilitate further research.