Still Between Us? Evaluating and Improving Voice Assistant Robustness to Third-Party Interruptions

Large Language Models (LLMs) excel at generating contextually appropriate responses but remain poorly calibrated for multi-party conversations, where deciding when to speak is as critical as what to say. In such settings, naively responding at every turn leads to excessive interruptions and degraded conversational coherence. We introduce When2Speak, a grounded synthetic dataset and four-stage generation pipeline for learning intervention timing in group interactions. The dataset comprises over 215,000 examples derived from 16,000 conversations involving 2-6 speakers, spanning diverse conversational styles, tones, and participant dynamics, and explicitly modeling SPEAK vs. SILENT decisions at each turn. Our pipeline combines real-world grounding, structured augmentation, controlled transcript synthesis, and fine-tuning-ready supervision, and is fully open-sourced to support reproducibility and adaptation to domain-specific conversational norms. Across multiple model families, supervised fine-tuning (SFT) on When2Speak significantly outperforms zero-shot baselines (e.g., the average Macro F1 increase across 4B+ parameter models was 60%, with the largest increase being 120%). However, SFT-trained models remain systematically over-conservative, missing nearly half of warranted interventions as seen through the Missed Intervention Rate (MIR), which was on average 0.50 and is noticed even at larger model sizes. To address this limitation, we apply reinforcement learning with asymmetric reward shaping, which reduces MIR to 0.186-0.218 and increases recall from 0.479 to 0.78-0.81. Our findings establish that temporal participation is a distinct and trainable dimension of conversational intelligence, and that grounded synthetic data provides an effective and scalable pathway for enabling LLMs to participate more naturally and appropriately in multi-party interactions.

Voice assistants increasingly rely on Speech Language Models (SpeechLMs) to interpret spoken queries and execute complex tasks, yet existing benchmarks lack domain breadth, acoustic diversity, and compositional reasoning complexity to evaluate tool-calling performance. We introduce Audio2Tool, a large-scale dataset comprising approximately 30,000 queries designed to assess tool-calling capabilities of SpeechLMs across three primary domains: Smart Car, Smart Home, and Wearables. Our benchmark features a multi-tier complexity hierarchy, ranging from simple direct commands to complex multi-intent and needle-in-a-haystack extraction to isolate distinct failure modes. To ensure realism, we employ zero-shot voice cloning text-to-speech synthesis and diverse noise profiles to simulate in-the-wild conditions. Evaluations of state-of-the-art SpeechLMs and ASR-LLM pipelines show strong performance on simple commands but significant degradation under compositional and acoustic challenges. Code and dataset are publicly available on the project page: https://audio2tool.github.io/.

Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is prohibitively expensive. Building spoken user simulators that address this requires large-scale spoken task-oriented dialogue (TOD) data encompassing spoken user behaviors, yet existing datasets are limited in scale and domain coverage, with no systematic pipeline for augmenting them. To address this, we introduce SpokenTOD, a spoken TOD dataset of 52,390 dialogues and 1,034 hours of speech augmented with four spoken user behaviors---cross-turn slots, barge-in, disfluency, and emotional prosody---across diverse speakers and domains. Building on SpokenTOD, we present SpokenUS, a spoken user simulator grounded in TOD that decides when to speak through a dedicated turn-taking head. SpokenUS achieves comparable goal coverage to much larger models while substantially outperforming all baselines in human MOS, disclosing slot values gradually across the dialogue as humans do rather than front-loading them. Further analysis confirms that SpokenUS's spoken behaviors pose meaningful challenges to voice agents, making it a practical tool for evaluating more robust spoken dialogue systems. Our code is available at https://github.com/holi-lab/SpokenUS.