Personalized Benchmarking: Evaluating LLMs by Individual Preferences
Authors: Cristina Garbacea, Heran Wang, Chenhao Tan
Organizations: University of Chicago
Abstract
With the rise in capabilities of large language models (LLMs) and their deployment in real-world tasks, evaluating LLM alignment with human preferences has become an important challenge. Current benchmarks average preferences across all users to compute aggregate ratings, overlooking individual user preferences when establishing model rankings. Since users have varying preferences in different contexts, we call for personalized LLM benchmarks that rank models according to individual needs. We compute personalized model rankings using ELO ratings and Bradley-Terry coefficients for 115 active Chatbot Arena users and analyze how user query characteristics (topics and writing style) relate to LLM ranking variations. We demonstrate that individual rankings of LLM models diverge dramatically from aggregate LLM rankings, with Bradley-Terry correlations averaging only ρ=0.04 (57% of users show near-zero or negative correlation) and ELO ratings showing moderate correlation (ρ=0.43). Through topic modeling and style analysis, we find users exhibit substantial heterogeneity in topical interests and communication styles, influencing their model preferences. We further show that a compact combination of topic and style features provides a useful feature space for predicting user-specific model rankings. Our results provide strong quantitative evidence that aggregate benchmarks fail to capture individual preferences for most users, and highlight the importance of developing personalized benchmarks that rank LLM models according to individual user preferences.
We propose a method for evaluating the robustness of widely used LLM ranking systems -- variants of a Bradley--Terry model -- to dropping a worst-case very small fraction of preference data. Our approach is computationally fast and easy to adopt. When we apply our method to matchups from popular LLM ranking platforms, including Chatbot Arena and derivatives, we find that the rankings of top-performing models can be remarkably sensitive to the removal of a small fraction of preferences; for instance, dropping just 0.003% of human preferences can change the top-ranked model on Chatbot Arena. Our robustness check identifies the specific preferences most responsible for such ranking flips, allowing for inspection of these influential preferences. We observe that the rankings derived from MT-bench preferences are notably more robust than those from Chatbot Arena, likely due to MT-bench's use of expert annotators and carefully constructed prompts. Finally, we find that neither rankings based on crowdsourced human evaluations nor those based on LLM-as-a-judge preferences are systematically more sensitive than the other.
As Large Language Models (LLMs) evolve from general-purpose assistants to user-centric agents, personalization has become central to aligning model behavior with individual preferences, making the evaluation of personalized alignment a critical bottleneck. Existing evaluation methods-ranging from automatic metrics to LLM-as-a-judge approaches-fail to capture subjective, user-specific preferences embedded in long-term interaction histories. We identify three essential principles for reliable and effective personalized evaluation: Representativeness, User-Consistency, and Discriminativeness. To address these principles, we introduce Personalized Evaluation as Learning, a paradigm that formulates personalized evaluation as a learning problem rather than a static judgment. Under this paradigm, we propose PARL (Preference-Aware Rubric Learning for Personalized Evaluation), a framework that learns to induce preference-aware evaluation rubrics directly from raw user histories and performs a self-validation mechanism to ensure consistency with the user's preferences. PARL integrates rubric induction with a discriminative reinforcement learning objective that contrasts user-authored responses against competitive personalized model outputs, enabling the learned rubrics to capture precise, user-specific decision boundaries. Experiments on real-world personalized text generation tasks show that PARL consistently induces high-fidelity rubrics that reliably identify user-aligned responses and generalize across users and tasks, while capturing stable stylistic preferences and fine-grained evaluative patterns. To ensure reproducibility, our code is available at https://github.com/SnowCharmQ/PARL.
Language model benchmarks are pervasive and computationally-efficient proxies for real-world performance. However, many recent works find that benchmarks often fail to predict real utility. Towards bridging this gap, we introduce benchmark alignment, where we use limited amounts of information about model performance to automatically update offline benchmarks, aiming to produce new static benchmarks that predict model pairwise preferences in given test settings. We then propose BenchAlign, the first solution to this problem, which learns preference-aligned weightings for benchmark questions using the question-level performance of language models alongside ranked pairs of models that could be collected during deployment, producing new benchmarks that rank previously unseen models according to these preferences. Our experiments show that our aligned benchmarks can accurately rank unseen models according to models of human preferences, even across different sizes, while remaining interpretable. Overall, our work provides insights into the limits of aligning benchmarks with practical human preferences, which stands to accelerate model development towards real utility.