Evaluating English ASR systems for conversational AI applications remains difficult, as many publicly available corpora are either pre-segmented into short segments, consist of read or prepared speech, or lack explicit dialect annotations to evaluate robustness for a diverse user base. This work presents the AppTek Call-Center Dialogues corpus, a collection of spontaneous, role-played agent-customer conversations spanning fourteen English accents covering sixteen service-oriented scenarios. The dataset was commissioned specifically for evaluation and none of the audio or text was publicly available prior to release, reducing the risk of overlap with existing large-scale pretraining corpora. We benchmark a set of open-source ASR systems under different segmentation approaches. Results show substantial variation across accents and segmentation methods, indicating that good performance on general American English benchmarks does not necessarily generalize to other accents.
While modern Automatic Speech Recognition (ASR) systems achieve high accuracy on benchmark corpora, their performance often degrades when there is real-world variability. This work focuses on variability arising due to accented, spontaneous, and domain-specific speech. In particular, we introduce PAper REading DAtaset (PAREDA), a first-of-its-kind multi-accent speech dataset consisting of discussions on academic Natural Language Processing (NLP) papers between speakers with Australian, Indian-English, and Chinese English accents. Each session elicits a spontaneous monologue (a summary of a paper's abstract) and a non-monologue (a question-and-answer session between participants), resulting in a corpus rich with technical jargon and conversational phenomena. We evaluate the performance of SOTA ASR models on PAREDA, analysing the impact of accent mixing and increased speech rate. Our results show that, in the zero-shot setting, models perform worse, confirming the dataset's challenging nature. However, fine-tuning on PAREDA significantly reduces the Word Error Rate (WER), demonstrating that our dataset captures linguistic characteristics often missing from existing corpora. PAREDA serves as a valuable new resource for building and evaluating more robust and inclusive ASR systems for specialised, real-world applications.
Existing Indic ASR benchmarks often use scripted, clean speech and leaderboard driven evaluation that encourages dataset specific overfitting. In addition, strict single reference WER penalizes natural spelling variation in Indian languages, including non standardized spellings of code-mixed English origin words. To address these limitations, we introduce Voice of India, a closed source benchmark built from unscripted telephonic conversations covering 15 major Indian languages across 139 regional clusters. The dataset contains 306230 utterances, totaling 536 hours of speech from 36691 speakers with transcripts accounting for spelling variations. We also analyze performance geographically at the district level, revealing disparities. Finally, we provide detailed analysis across factors such as audio quality, speaking rate, gender, and device type, highlighting where current ASR systems struggle and offering insights for improving real world Indic ASR systems.
In this work, we introduce Indic DiarBench, a speaker diarization and ASR benchmark dataset spanning all 22 scheduled languages of India. This corpus comprises approximately 108 hours of natural multi-speaker audio from near-field meetings, far-field recordings, and in-the-wild audios. All annotations are human-corrected with time-aligned speaker attributed transcriptions. The dataset captures conversational nuance prevalent in Indian speech, such as English code-mixing, dialectal variation, and frequent speaker overlap. To establish a baseline for joint ASR and diarization capabilities we evaluate leading systems including commercial speech APIs and multimodal large language models. Indic DiarBench is released as an open-access resource to advance inclusive, multilingual speech technology research for Indian languages.