Who Decides What Is Harmful? Content Moderation Policy Through A Multi-Agent Personalised Inference Framework

Large language models (LLMs) demonstrate strong performance on standard content moderation benchmarks. However, these benchmarks often aggregate multiple moderation criteria into a single label, making it unclear whether models can disentangle them and reliably apply each criterion when making decisions. To study whether LLMs exhibit criterion-conditioned behaviour, we introduce Diagnostic Evaluation of COntent (DECO), a criterion-independent factorisation of content that enables controlled, criterion-level evaluation. We also introduce pairwise evaluation to compare model outputs across different criteria for the same input. Across four moderation datasets and four LLMs, we find that strong benchmark performance can hide substantial failures at the criterion level. Models struggle most when correct decisions depend not on overall harmfulness, but on the specific aspect of the content that the criterion requires them to assess. Our results highlight a key limitation of current content moderation benchmarks: strong performance on aggregated labels does not provide sufficient evidence that LLMs can reliably evaluate content with respect to individual moderation criteria. These findings call for the development of evaluation methods that explicitly measure criterion-conditioned behaviour.

As organizations increasingly deploy LLMs in sensitive domains such as legal, financial, and medical settings, ensuring alignment with internal organizational policies has become a priority. Existing content moderation frameworks remain largely confined to the safety domain and lack the robustness to capture nuanced organizational policies. LLM-as-a-judge and fine-tuning approaches, though flexible, introduce significant latency and training cost. To address these limitations, we frame policy violation detection as an out-of-distribution (OOD) problem in the model's activation space. We propose a training-free method that operates directly on the LLM internal representations, leveraging prior evidence that decision-relevant information is encoded within them. Inspired by whitening techniques, we derive policy-violation scores directly from normalized representations of LLM hidden activations. Our method requires only the policy text and a small number of illustrative samples, making it lightweight and easily deployable. We extensively evaluate our method across multiple LLMs and challenging policy benchmarks. It achieves up to 86.0% F1, outperforming both fine-tuned and LLM-as-a-judge baselines while requiring substantially less computation. Our code is publicly available at: https://github.com/FujitsuResearch/LLM-policy-violation-detection

Large language model (LLM)-powered content moderation systems are a critical defense against harmful online content. However, they operate primarily on tokenized text and often overlook visual cues that humans naturally use when interpreting content. We show that this limitation creates a fundamental vulnerability: content readily recognized as harmful by humans can evade automated moderation. To systematically study this problem, we introduce Human-Perceptible Adversarial Attacks (HPAA), which embed harmful expressions into otherwise benign text using visually salient typographic manipulations. HPAA strategically combines features such as spacing, emphasis, and spatial arrangement to preserve human recognition while reducing machine detectability. Operating in a black-box setting with a small query budget, the attack automatically generates evasive content without model access or gradient information. We evaluate HPAA on multiple datasets and thirteen widely deployed moderation systems, including commercial APIs and state-of-the-art open-source guardrails. With only three detector queries, generated attacks achieve over 86% human recognition while keeping detection rates below 1% across evaluated systems. We further identify the typographic factors driving successful evasion, analyze why current moderation architectures fail to capture these signals, and discuss practical defenses. Our findings reveal a fundamental blind spot in current LLM-based moderation systems and motivate moderation approaches that better align with human perceptual understanding.