Prosa: Rubric-Based Evaluation of LLMs on Real User Chats in Brazilian Portuguese

As interactive LLM-based applications are created and refined, model developers need to evaluate the quality of generated text along many possible axes. For simpler systems, human evaluation may be practical, but in complicated systems like conversational chatbots, the amount of generated text can overwhelm human annotation resources. Model developers have begun to rely heavily on auto-evaluation, where LLMs are also used to judge generation quality. However, existing LLM-as-a-judge benchmarks largely focus on simple Q&A tasks that do not match the complexity of multi-turn conversations. We introduce RankJudge, a benchmark generator for evaluating LLM-as-a-judge on multi-turn conversations grounded in reference documents. RankJudge creates pairs of conversations where one conversation has a single flaw injected into one turn. This construction allows paired conversations to be labeled unambiguously as better or worse, and precisely isolates failure categories to individual turns, enabling a strict joint correctness criterion for judging. We implement RankJudge across the domains of machine learning, biomedicine, and finance, evaluate 21 frontier LLM judges, and rank those judges via the Bradley-Terry model. Our formulation also allows ranking each conversation pair with difficulty ratings, which we use to dynamically curate the evaluation slice to reduce label noise, as confirmed via human annotation. We find that judge rankings are stable under partial observability, coarser correctness criteria, and an alternative random-walk rating algorithm.

Large language models are widely employed as evaluators, a paradigm commonly referred to as LLM-as-a-judge. Prior research has predominantly examined point-wise or pair-wise evaluation protocols; in contrast, our focus is on rubric-based evaluation, which has been attracting increasing attention owing to its utility for training models in domains where verification is otherwise difficult. In this work, we show that rubric-based evaluation implicitly resembles a multiple-choice setting and therefore exhibits position bias: LLMs tend to prefer score options that appear at specific positions within the rubric list. Through controlled experiments across multiple models and datasets, we demonstrate that this position bias is consistent. Its direction, however, is model-specific: some judges favor the first option, while others favor the last. We further identify a second, orthogonal axis of bias: when a prompt scores several criteria simultaneously, the ordering of the criteria itself shifts the resulting scores. We additionally explore permuting the order of the rubric options as a means of mitigating position bias, and find that although the bias can be attenuated, improvements in the correlation between model judgments and human annotations are obtained primarily for models that exhibit strong bias. Our results recast rubric-based LLM-as-a-judge as a multiple-choice problem with measurable, model-specific position bias, and we further confirm that only a small number of random order permutations are sufficient to reduce the error introduced by this bias for the majority of models.

Rubric-based text evaluation increasingly relies on large language models (LLMs) as scalable judges, yet frozen black-box models can interpret the same criteria inconsistently, produce score attributions that are difficult to audit, and map judgments poorly onto human scoring scales. We define this challenge as criteria transfer: translating human rubric intent into a stable, auditable inference-time scoring protocol. We introduce Rulers, which locks a task-level rubric specification, executes it through structured, evidence-grounded judgments, and calibrates the resulting signals to human score boundaries. Across four rubric-governed benchmarks and multiple frozen backbone models, Rulers achieves stronger agreement with human scores in most evaluated settings, while better matching empirical score distributions and remaining more stable under semantically equivalent rubric perturbations. Calibration controls and component ablations show that these gains cannot be attributed to post-hoc alignment alone, but depend on the combination of fixed criteria, traceable evidence, and calibrated score interpretation. These findings suggest that reliable LLM judging requires faithfully operationalizing human evaluation standards rather than relying on prompt-level scoring alone. Our code is available at https://github.com/LabRAI/Rulers.git.