Sentiment Analysis of Indonesian Spotify Reviews Using Machine Learning and BiLSTM

This study presents a comparative analysis between two primary approaches in Natural Language Processing (NLP): Machine Learning (ML) utilizing the PyCaret AutoML framework, and Deep Learning (DL). The evaluation is conducted on a sentiment analysis task using an Indonesian e-commerce review dataset sourced from Hugging Face. The dataset, consisting of 15,000 samples, is partitioned into training, validation, and testing sets. The ML experiments compare LightGBM, Logistic Regression, and Support Vector Machine (SVM) algorithms, whereas the DL experiment implements a Bidirectional Long Short-Term Memory (BiLSTM) architecture. The experimental results demonstrate that the BiLSTM model outperforms all ML models, achieving an accuracy of 98.87% and an F1-Score of 98.87%. Meanwhile, LightGBM emerges as the best-performing ML model with an accuracy of 98.23% in a highly efficient training time. This research proves that the BiLSTM architecture is highly capable of capturing the sequential context of Indonesian review texts, making it the superior model for this specific classification task.

Sentiment analysis of product reviews on e-commerce platforms plays a critical role in automatically understanding customer satisfaction and providing actionable insights for sellers seeking to improve product quality. This paper presents a comprehensive benchmarking study comparing a Machine Learning (ML) approach via the PyCaret AutoML framework against a Deep Learning (DL) approach based on a Bidirectional Long Short-Term Memory (BiLSTM) architecture with an Attention mechanism for binary sentiment classification on Indonesian product reviews. The dataset comprises 19,728 samples balanced equally between positive and negative reviews. For the ML approach, three prominent algorithms were evaluated via 10-fold stratified cross-validation: Logistic Regression (LR), Support Vector Machine (SVM) with a linear kernel, and Light Gradient Boosting Machine (LightGBM). Logistic Regression achieved the best ML performance with an accuracy of 97.26% and an F1-score of 97.26%. The BiLSTM with Attention model, evaluated on 3,946 held-out test samples, achieved an accuracy of 97.24% and an F1-score of 97.24%. These comparative results demonstrate that traditional ML algorithms with proper preprocessing and feature extraction can compete closely with, and even marginally outperform, more complex sequential DL architectures on high-dimensional datasets, while simultaneously offering greater computational efficiency.

Indonesian marketplace reviews mix standard vocabulary with slang, regional loanwords, numeric shorthands, and emoji, making lexicon-based sentiment tools unreliable in practice. This paper describes a two-track classification pipeline applied to the PRDECT-ID dataset, which contains 5,400 product reviews from 29 Indonesian e-commerce categories, each labeled for binary sentiment (Positive/Negative) and five-class emotion (Happy, Sad, Fear, Love, Anger). The first track applies TF-IDF vectorization with a PyCaret AutoML sweep across standard classifiers. The second track is a PyTorch Bidirectional Long Short-Term Memory (BiLSTM) network with a shared encoder and two task-specific output heads. A preprocessing module applies 14 sequential cleaning steps, including a 140-entry slang dictionary assembled from marketplace corpora. Four configurations are benchmarked: BiLSTM Baseline, BiLSTM Improved, BiLSTM Large, and TextCNN. Training uses class-weighted cross-entropy loss, ReduceLROnPlateau scheduling, and early stopping. Both tracks are deployed as Gradio applications on Hugging Face Spaces. Source code is publicly available at https://github.com/ikii-sd/pba2026-crazyrichteam.