Annotation Quality in Aspect-Based Sentiment Analysis: A Case Study Comparing Experts, Students, Crowdworkers, and Large Language Model
Authors: Niklas Donhauser, Jakob Fehle, Nils Constantin Hellwig, Markus Weinberger, Udo Kruschwitz, Christian Wolff
Organizations: Media Informatics Group, University of Regensburg, Regensburg, Germany · Information Science Group, University of Regensburg, Regensburg, Germany
Abstract
Aspect-Based Sentiment Analysis (ABSA) enables fine-grained opinion analysis by identifying sentiments toward specific aspects or targets within a text. While ABSA has been widely studied for English, research on other languages such as German remains limited, largely due to the lack of high-quality annotated datasets. This paper examines how different annotation sources influence the development of German ABSA. To this end, an existing dataset is re-annotated by experts to establish a ground truth, which serves as a reference for evaluating annotations produced by students, crowdworkers, Large Language Models (LLMs), and experts. Annotation quality is compared using Inter-Annotator Agreement (IAA) and its impact on downstream model performance for different ABSA subtasks. The evaluation focuses on Aspect Category Sentiment Analysis (ACSA) and Target Aspect Sentiment Detection (TASD). We apply State-of-the-Art (SOTA) methods for ABSA, including BERT-, T5-, and LLaMA-based approaches to assess performance differences, spanning fine-tuning and in-context learning with instruction prompts. The findings provide practical insights into trade-offs between annotation reliability and efficiency, offering guidance for dataset construction in under-resourced Natural Language Processing (NLP) scenarios.
Aspect-based Sentiment Analysis (ABSA) extracts fine-grained opinions toward specific aspects within text but remains largely English-focused despite major advances in transformer-based and instruction-tuned models. This work presents a multilingual evaluation of state-of-the-art ABSA approaches across seven languages (English, German, French, Dutch, Russian, Spanish, and Czech) and four subtasks (ACD, ACSA, TASD, ASQP). We systematically compare different transformer architectures under zero-resource, data-only, and full-resource settings, using cross-lingual transfer, code-switching and machine translation. Fine-tuned Large Language Models (LLMs) achieve the highest overall scores, particularly in complex generative tasks, while few-shot counterparts approach this performance in simpler setups, where smaller encoder models also remain competitive. Cross-lingual training on multiple non-target languages yields the strongest transfer for fine-tuned LLMs, while smaller encoder or seq-to-seq models benefit most from code-switching, highlighting architecture-specific strategies for multilingual ABSA. We further contribute two new German datasets, an adapted GERestaurant and the first German ASQP dataset (GERest), to encourage multilingual ABSA research beyond English.
Jakob Fehle, Nils Constantin Hellwig, Udo Kruschwitz +1
Aspect-Based Sentiment Analysis (ABSA) requires high-quality datasets to train reliable models. However, existing annotation tools treat output as flat files, leaving researchers to manually consolidate multi-annotator data, reconstruct relational structures, and compute reliability metrics through custom scripts. This paper introduces ACAT (Aspect-based sentiment analysis Collaborative Annotation Tool), a web-based platform natively supporting four ABSA workflows: (1) Aspect-Category Sentiment Analysis, (2) Clause-Level Segmentation, (3) Aspect-Term Sentiment Analysis with character-level position tracking, and (4) Aspect Sentiment Triplet Extraction with dual span offset preservation. Its core contribution is an automated Extract, Transform, Load (ETL) pipeline that aligns collaborative annotations and computes Inter-Annotator Agreement (IAA) metrics directly at export, yielding training-ready datasets. In a preliminary validation on 1,002 restaurant reviews with two annotators of differing expertise, ACAT achieves a median annotation time of 31.58 seconds and a raw IAA ranging from 0.78 to 0.86 across all tasks.
Cross-lingual aspect-based sentiment analysis (ABSA) transfers knowledge from a source language with annotated data to a target language, enabling fine-grained sentiment analysis without annotated target-language data. While monolingual ABSA has seen significant progress, cross-lingual ABSA remains underexplored, especially for complex tasks involving multiple sentiment elements like target-aspect-sentiment detection (TASD). In this paper, we propose a novel SeqLab framework that enhances cross-lingual ABSA using a sequence-to-sequence model with an auxiliary sequence-labelling task performed by the encoder, enhancing aspect term recognition and sentiment predictions. Additionally, we incorporate aspect-code switching (ACS), a translation-based technique that swaps aspect terms between source and translated sentences, generating additional training data to enhance the model's cross-lingual understanding. We evaluate our approach across eleven languages, three domains, and two backbone models, surpassing previous state-of-the-art results for the commonly studied E2E-ABSA task. Unlike most prior work that relies solely on English as the source language, we systematically assess different source-target language pairs and extend our evaluation to the more challenging, yet underexplored TASD task in cross-lingual settings. Finally, we provide a detailed error analysis highlighting key challenges and limitations.