We present AgenticRAG, a practical agentic harness for retrieval and analysis over enterprise knowledge bases. Standard RAG pipelines place significant burden of grounding on the search stack, constraining the language model to a fixed candidate set chosen deep in the retrieval process. Our approach reduces this overdependence by layering a lightweight harness on top of existing enterprise search infrastructure, equipping a reasoning LLM with search, find, open, and summarize tools enabling the model to iteratively retrieve information, navigate within documents, and analyze evidence autonomously. On three open benchmarks we observe substantial gains: 49.6% recall@1 on BRIGHT (+21.8 pp over the best embedding baseline), 0.96 factuality on WixQA (+13% relative improvement), and 92% answer correctness on FinanceBench--within 2 pp of oracle access to true evidence. Ablation studies show that the most significant factor is the shift from single-shot retrieval to agentic tool use (5.9× improvement), while multi-query search and in-document navigation contribute to both quality and efficiency. We present various design choices in our agentic harness that were informed by pre-production deployments. Our results demonstrate its suitability for real-world enterprise production environments.
Retrieval-Augmented Generation (RAG) grounds LLM responses in external evidence but treats the model as a passive consumer of search results, with no view of how the corpus is organized or what it has not yet seen. We present Corpus2Skill, which distills a document corpus offline into a hierarchical skill directory and lets an LLM agent navigate it at serve time, drilling from a bird's-eye view through progressively finer summaries down to documents, and backtracking when a branch is unproductive. On an enterprise customer-support benchmark, Corpus2Skill improves both answer quality and grounding over single-shot dense, hybrid, hierarchical-retrieval, and agentic RAG baselines at a moderate cost tradeoff. A ten-subset generalization study further shows that corpus navigation is not a universal replacement for retrieval: it consistently helps on single-domain corpora with a recoverable topical taxonomy, but flat retrieval remains preferable on open-domain factoid pools or homogeneous-tabular corpora that defeat top-level clustering. We characterize this scope distinction and discuss it as a design guideline for knowledge-grounded systems. Code is available at https://github.com/dukesun99/Corpus2Skill.
Agentic retrieval-augmented generation (RAG) systems in complex B2B (business-to-business) settings may often receive free-form response feedback. Rather than generic feedback signals such as style, preference, or overall response quality, we focus on actionable factual corrections. We identify these instances and convert them into compact knowledge-base entries, which we call factual nuggets. We introduce Iterative Nugget Optimization (INO), an index-time optimization method that uses the production agentic RAG as a test harness: it creates an initial nugget, probes it with the triggering query and paraphrases, reflects over failed retrieval and answer traces, and revises the nugget until it is discoverable. We evaluate INO with two production B2B knowledge-assistance agents across multiple companies that use our system: a product support agent that answers questions over company-specific knowledge bases, and a support ticket agent that assists support engineers. INO consistently improves results over baselines in terms of discoverability and usage of factual corrections, in automated and human evaluations.
Agentic retrieval-augmented generation (RAG) extends static RAG by allowing language models to iteratively reason, generate search queries, retrieve evidence, and predict answers. However, it remains challenging for models to decide when to retrieve, whether to use lexical matching or semantic similarity, and how to control context granularity to prevent irrelevant tokens from interfering with agent reasoning. In this paper, we introduce GRASP, a reinforcement learning (RL) framework for training agents to adaptively coordinate complementary retrieval tools during multi-step reasoning. GRASP provides the agent with semantic search, keyword search, and paragraph-reading actions, enabling it to retrieve sentence-level evidence and expand further context only when needed. We train the policy with a reward that jointly accounts for answer accuracy, grounded reading, complementary search, and turn efficiency. Experiments on multi-hop reasoning benchmarks show that GRASP improves both retrieval recall and downstream question answering performance compared with single-step retrieval, prompting-based agentic RAG, and RL-based retrieval baselines. Qualitative and ablation analyses show that the learned policy develops interpretable skimming and scanning behavior: it uses semantic search for broad exploration, paragraph reading for local verification, and keyword search for entity-specific evidence. These results suggest that learning to coordinate retrieval signals and context granularity is critical for agent's correct reasoning.