Beyond "I cannot fulfill this request": Alleviating Rigid Rejection in LLMs via Label Enhancement

Safety-aligned large language models (LLMs) often generate refusal responses to harmless queries due to the over-refusal problem. However, existing methods for mitigating over-refusal cannot maintain a low refusal ratio for harmless queries while keeping a high refusal ratio for malicious ones. In this paper, we analyze how system prompts with varying safety levels affect LLM refusal behaviors when facing over-refusal queries. A key observation is that, when LLMs suffer from the over-refusal issue, non-refusal tokens remain present in the next-token candidate list, but the model systematically fails to select them, despite the generation of refusal tokens. Based on this observation, we propose a training-free and model-agnostic approach, Adaptive Contrastive Decoding (AdaCD), to mitigate over-refusal while maintaining LLM safety. First, AdaCD compares the output distributions of the LLM with or without an extreme safety system prompt to refine the refusal token distribution. Second, we introduce an adaptive contrastive decoding strategy that dynamically incorporates or removes the refusal token distribution, adaptively boosting the probability of selecting refusal or non-refusal tokens. Experimental results on five benchmark datasets show that, on average, AdaCD reduces the refusal ratio for over-refusal queries by 10.35%, yet still increases the refusal ratio for malicious queries by 0.13%. Code is available at https://github.com/OutdoorManofML/AdaCD.

Safety training on language models often induces over-refusal: improved safety on harmful prompts at the cost of increased refusal on harmless ones. Though this trade-off can be mitigated by training models with reinforcement learning (RL) to reason before answering, it does not remove the underlying problem that reasoning can often be a "rubber stamp" for a predetermined response. In this paper, we address the safety-refusal trade-off by rethinking how models are trained to reason about safety. Our key insight is that unsafe reasoning can itself serve as a useful exploratory signal. Rather than preemptively blocking harmful thoughts, we encourage the model to sufficiently explore unsafe reasoning but produce a safe response. The harmful exploration improves the model's ability to distinguish harmful from harmless prompts by resolving ambiguity, allowing it to remain safe while complying only when appropriate. We cast this as an adversarial optimization problem in which a reasoning player explores strategies for producing an unsafe response and an answer player ensures that the final output is safe. We train a single model with dense rewards to play both roles within one chain-of-thought, across different segments. To achieve this, we find that process rewards are crucial for stable optimization of competing objectives. Our resulting model SEAR deliberately engages in harmful reasoning as exploration while reliably flipping back to a safe answer. We demonstrate that this behavior helps mitigate over-refusal and defend against attacks that directly manipulate the reasoning to be harmful.

LLMs are trained to refuse harmful instructions, but do they truly understand harmfulness beyond just refusing? Prior work has shown that LLMs' refusal behaviors can be mediated by a one-dimensional subspace, i.e., a refusal direction. In this work, we identify a new dimension to analyze safety mechanisms in LLMs, i.e., harmfulness, which is encoded internally as a separate concept from refusal. There exists a harmfulness direction that is distinct from the refusal direction. As causal evidence, steering along the harmfulness direction can lead LLMs to interpret harmless instructions as harmful, but steering along the refusal direction tends to elicit refusal responses directly without reversing the model's judgment on harmfulness. Furthermore, using our identified harmfulness concept, we find that certain jailbreak methods work by reducing the refusal signals without reversing the model's internal belief of harmfulness. We also find that adversarially finetuning models to accept harmful instructions has minimal impact on the model's internal belief of harmfulness. These insights lead to a practical safety application: The model's latent harmfulness representation can serve as an intrinsic safeguard (Latent Guard) for detecting unsafe inputs and reducing over-refusals that is robust to finetuning attacks. For instance, our Latent Guard achieves performance comparable to or better than Llama Guard 3 8B, a dedicated finetuned safeguard model, across different jailbreak methods. Our findings suggest that LLMs' internal understanding of harmfulness is more robust than their refusal decision to diverse input instructions, offering a new perspective to study AI safety.