The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant sociotechnical configuration whose widespread adoption reshapes social, economic, legal, and environmental systems. We examine how treating AI primarily as conversational assistants has extensive structural downsides. We show how chatbot-based systems often fail to adequately meet user needs, particularly in complex or high-stakes contexts, while projecting confidence and authority. We further analyze how the normalization of chatbot-mediated interaction alters patterns of work, learning, and decision-making, contributing to deskilling, homogenization of knowledge, and shifting expectations of expertise. Finally, we examine broader societal effects, including labor displacement, concentration of economic power, and increased environmental costs driven by sustained investment in large-scale chatbot infrastructures. While acknowledging legitimate benefits, we argue that the current trajectory of AI development reflects specific value choices that prioritize conversational generality over domain specificity, accountability, and long-term social sustainability. We conclude by outlining alternative directions for AI development and governance that move beyond one-size-fits-all chatbots, emphasizing pluralistic system design, task-specific tools, and institutional safeguards to mitigate social and economic harm.
As conversational AI systems become increasingly integrated into daily life, their potential effects on user well-being require ongoing attention. While consumer-facing generalist models can provide benefits, including improved access to information, learning, productivity, self-reflection, and companionship, they also introduce risks, such as emotional entanglement, unhealthy dependence, and the amplification of psychological vulnerabilities. Drawing on prior research and empirical observations of AI chatbot behavior, we propose a set of aspirational directions for guiding the behavior of general-purpose AI systems in ways that may reduce potential psychological harms and support user well-being. We acknowledge the difficulty of systematically assessing the long-term impacts of AI chatbot use and frame these directions as hypotheses for studying how AI behavior may influence users across general interactions, role-playing scenarios, and contexts that could be characterized as providing psychological support. While some proposed directions are supported by existing research and expert insights, others identify open questions and areas requiring deeper study. We hope that this formulation and these hypotheses encourage further discussion, empirical investigation, and exploration of interactive design approaches aimed at better accommodating users' psychological needs and promoting their well-being.
Jina Suh, Mihaela Vorvoreanu, Forough Poursabzi-Sangdeh +5
As language-based AI systems become more anthropomorphic, the question of whether they can have subjective experience is increasingly pressing. I focus here on the tractability of research questions in the space of AI consciousness. I argue that the fundamental problem of whether AI systems can be conscious is currently intractable in its direct form, given the absence of a universally accepted scientific theory of consciousness, as well as the historical open-endedness of the philosophical mind-body problem. In contrast, questions around the adjacent subject of perceived AI consciousness are tractable, timely, and highly consequential for society. The general public is increasingly open to the possibility of consciousness in AI systems and routinely adopts the vocabulary of human cognition and subjective experience to describe them. This phenomenon is already driving societal shifts across user experience, ethical standards, and linguistic norms. I therefore propose an increased research focus on uncovering the causes and effects of perceived AI consciousness, which ultimately shape how we see our own human subjective experience relative to artificial entities. To support this, I map the current landscape of AI consciousness perception and discuss its key potential drivers and societal consequences. Finally, I urge developers, decision-makers, and the broader scientific community to commit to clear and accurate communication regarding the topic of AI consciousness, explicitly acknowledging its inherent uncertainties.
This Article argues that conversations with companion chatbot should be subject to a clear structural distinction between commercial and non-commercial contexts. The insertion of undisclosed promotional content into affective or relational exchanges should be prohibited, as it collapses the boundary between market transaction and communicative intimacy in ways that erode user autonomy and conversational context. The Article begins by theorizing digital companionship as a sociotechnical form that reconfigures intimacy, dependence and relational vulnerability. It then introduces the potential economic harms derived from conversational advertising. The Article ultimately argues for a firm legal and social distinction between commercial and non-commercial conversational contexts as a precondition for the responsible stabilization of these technologies within social life.