Assessment of RAG and Fine-Tuning for Industrial Question-Answering-Applications
Authors: Jakob Sturm, Josef Pichlmeier, Christian Bernhard, Maka Karalashvili, Johannes Klepsch, Georg Groh, Andre Luckow
Organizations: BMW Group; Munich, Germany · Ludwig Maximilians Universitat; Munich, Germany · Technical University of Munich; Munich, Germany
Abstract
Large Language Models (LLMs) are increasingly employed in enterprise question-answering (QA) systems, requiring adaptation to domain-specific knowledge. Among the most prevalent methods for incorporating such knowledge are Retrieval-Augmented Generation (RAG) and fine-tuning (FT). Yet, from a cost-accuracy trade-off perspective, it remains unclear which approach best suits industry scenarios. This study examines the impact of RAG and FT on two closed datasets specific to the automotive industry, assessing answer quality and operational costs. We extend the Cost-of-Pass framework proposed by Erol et al. (arXiv:2504.13359) to jointly assess output quality, generation cost, and user interaction cost. Our findings reveal that while premium models perform best out of the box, open-source models can achieve comparable quality when enhanced with RAG. Overall, RAG emerges as the most effective and cost-efficient adaptation method for both closed- and open-source models.
We study quality-latency-resource trade-offs in a documentation-grounded retrieval-augmented generation (RAG) system that uses Low-Rank Adaptation (LoRA) of the generator. We build a manually verified benchmark of 5,144 question-answer pairs over the official Kubernetes documentation and combine it with a fixed hybrid-retrieval pipeline (BGE-M3 dense, BGE-M3 native sparse, Reciprocal Rank Fusion, cross-encoder reranking). Over this benchmark we ablate 20 LoRA configurations on Llama-3.2-3B-Instruct and Llama-3.1-8B-Instruct across rank and target-module choices, and evaluate each on token-level F1, LLM-judged groundedness and correctness (pass@4), inference latency, inference memory, and training cost, all reported with bootstrap 95% confidence intervals. Pareto analysis shows that LoRA adapters acting only on the q and v attention projections consistently dominate the front, while the 3B/8B choice mainly defines operating regime. A param-matched control comparison further indicates that the q/v advantage is structural rather than purely parametric. The benchmark, selected adapters, and code are available at https://github.com/EugPal/rag-lora-tradeoffs.
Practitioners deploying small open-weight large language models (LLMs) for medical question answering face a recurring design choice: invest in a domain-fine-tuned model, or keep a general-purpose model and inject domain knowledge at inference time via retrieval-augmented generation (RAG). We isolate this trade-off by holding model size, prompt template, decoding temperature, retrieval pipeline, and evaluation protocol fixed, and varying only (i) whether the model has been domain-adapted (Gemma 3 4B vs. MedGemma 4B, both 4-bit quantized and served via Ollama) and (ii) whether retrieved passages from a medical knowledge corpus are inserted into the prompt. We evaluate all four cells of this 2x2 design on the full MedQA-USMLE 4-option test split (1,273 questions) with three repetitions per question (15,276 LLM calls). Domain fine-tuning yields a +6.8 percentage-point gain in majority-vote accuracy over the general 4B baseline (53.3% vs. 46.4%, McNemar p < 10^-4). RAG over MedMCQA explanations does not produce a statistically significant gain in either model, and in the domain-tuned model the point estimate is slightly negative (-1.9 pp, p = 0.16). At this scale and on this benchmark, domain knowledge encoded in weights dominates domain knowledge supplied in context. We release the full experiment code and JSONL traces to support replication.
Retrieval-augmented generation (RAG) systems typically rely on a single retriever and a single set of hyperparameters, despite facing highly heterogeneous queries that range from simple factoid questions to complex multi-hop reasoning. We propose a method that automatically selects a small, diverse subset of retrievers (a portfolio) from a large pool of candidates, to cover different regions of the target query distribution. We formalize this setting via an expected best-of-k objective over the query distribution and show that it admits an efficient portfolio construction algorithm with near-optimal guarantees. Across multiple QA benchmarks, our learned portfolios and router pipeline consistently outperform single-retriever and naive multi-retriever baselines on both retrieval metrics and answer quality. In addition, compared to inference-time hyperparameter tuning approaches, fixed portfolios enable parallel retrieval and LLM calls, achieving comparable (and sometimes better) accuracy with substantially lower latency and token cost.
Miltiadis Stouras, Vincent Cohen-Addad, Silvio Lattanzi +1