Mind Your Tone: Does Tone Alter LLM Performance?

We examine how prompt tone affects both accuracy of the LLM answers and inference cost as reflected in output-token consumption. Experiments were performed to understand the trade-offs between accuracy and inference cost on a 570 Question MMLU dataset for LLM models prompted in seven different tones from sycophantic to threatening. Our results show that the output-token-length variation substantially exceeded accuracy variation across all models. Output-token consumption varied by up to 44.3% across tone conditions. We also analyzed the tradeoff between the accuracy of the answers and the average output token length in the reasoning process. For the ChatGPT models 4o and 5-nano, the rude tone is quite dominant. For the Gemini models 2.5 Flash and 2.5 Flash Lite, the rude and neutral tones are dominant on the Pareto-optimal frontier. We find that prompt tone influences not only answer quality but also the amount of billable inference resources consumed by modern LLMs.

This paper explores the response of Large Language Models (LLMs) to user prompts with different degrees of politeness and impoliteness. The Politeness Theory by Brown and Levinson and the Impoliteness Framework by Culpeper form the basis of experiments conducted across three languages (English, Hindi, Spanish), five models (Gemini-Pro, GPT-4o Mini, Claude 3.7 Sonnet, DeepSeek-Chat, and Llama 3), and three interaction histories between users (raw, polite, and impolite). Our sample consists of 22,500 pairs of prompts and responses of various types, evaluated across five levels of politeness using an eight-factor assessment framework: coherence, clarity, depth, responsiveness, context retention, toxicity, conciseness, and readability. The findings show that model performance is highly influenced by tone, dialogue history, and language. While polite prompts enhance the average response quality by up to ~11% and impolite tones worsen it, these effects are neither consistent nor universal across languages and models. English is best served by courteous or direct tones, Hindi by deferential and indirect tones, and Spanish by assertive tones. Among the models, Llama is the most tone-sensitive (11.5% range), whereas GPT is more robust to adversarial tone. These results indicate that politeness is a quantifiable computational variable that affects LLM behaviour, though its impact is language- and model-dependent rather than universal. To support reproducibility and future work, we additionally release PLUM (Politeness Levels in Utterances, Multilingual), a publicly available corpus of 1,500 human-validated prompts across three languages and five politeness categories, and provide a formal supplementary analysis of six falsifiable hypotheses derived from politeness theory, empirically assessed against the dataset.

Large language models (LLMs) are increasingly deployed in conversational settings where user tone ranges from polite to adversarial or toxic, yet less is known about whether toxic language in otherwise semantically equivalent prompts can degrade factual reliability. We study how lexical and tone-based prompt perturbations affect the factual reliability of LLMs. Using controlled prompt variations across polite, random, and three toxicity levels, we evaluate five LLMs on ARC-Easy, GSM8K, and MMLU. We find that toxic lexical perturbations consistently reduce factual accuracy and increase uncertainty, while polite phrasing yields limited and inconsistent changes. To examine whether these answer inconsistencies correspond to internal changes, we conduct attribution-graph analyses of model activations and influences. We find that increasing toxicity selectively amplifies perturbation-sensitive variant nodes while relatively stable core reasoning nodes remain more invariant. These findings position prompt tone as a critical dimension of LLM reliability and provide behavioral and mechanistic evidence that surface-level lexical variation can alter factual outputs and internal computation.