QoEReasoner: An Agentic Reasoning Framework for Automated and Explainable QoE Diagnosis in RANs

The next generation of mobile networks is envisioned as fully AI-native, with AI-RAN architectures embedding small language models (SLMs) to perform reasoning over real-time telemetry. The state-of-the-art training paradigms for telecom LLMs, exemplified by RANSTRUCT-style supervised fine-tuning (SFT) on curated instruction data, are limited to post hoc rationalization. Here, the explanations, when produced at all, are generated after or independently of the decision, leaving the decision process unauditable. Pre-hoc reasoning, where a causal reasoning trace is produced before the output label, is preferable, and the broader LLM reasoning literature has made real progress toward it via RL methods such as Group Relative Policy Optimization (GRPO). Here we observe that transplanting this recipe into the telecom setting runs into a cold-start barrier: SLMs either learn to output the desired format or learn to predict the label, but rarely both. We identify this barrier and propose CRAFT, which stands for Cold-start Reasoning Alignment via Fine-Tuning, a data-centric method to autonomously generate a verified dataset of (input, trace, label) triplets. CRAFT fine-tunes SLMs on this verified data using low-rank adaptation (LoRA), requiring substantially less compute and wall-clock time than GRPO-based methods. On the TRACTOR and IC xApp telecom datasets, CRAFT achieves up to 86.5% and 94.6% for accuracy and F1 with no parse failures, while direct GRPO and SFT+GRPO fail to exceed 28% and 53.5% F1 with multiple parse failures. We further show that CRAFT-initialized policies serve as a robust foundation for subsequent GRPO fine-tuning, as under diverse reward functions the performance remains consistent with no parse failures. Finally, we demonstrate that CRAFT consumes 59% less energy than GRPO-based baselines, making it a sustainable path to deployable, auditable AI in 6G RAN.

Large language models (LLMs) are increasingly adopted for network automation, yet their output quality and inference cost can vary substantially across LLM families. We present HuGLEN, a stepwise evaluation pipeline that uses an LLM-as-a-judge together with a small set of expert ratings to enable scalable and reproducible comparison of candidate LLMs, and to rank them using a quality efficiency score (QES). We demonstrate HuGLEN for translating outputs from an explainable artificial intelligence (XAI) model for the optical network quality of transmission (QoT) estimation task into operator-friendly explanations. Our results show that a medium-sized LLM (12B parameters) achieves the highest QES, indicating the best trade-off between explanation quality and efficiency. Overall, HuGLEN reduces the human-labeling burden while supporting consistent model selection for operator-facing automation tasks.

Large language model (LLM) agents are increasingly applied to network troubleshooting, but root-cause localization on public benchmarks remains well below practical deployment thresholds. We argue this is because existing agents do not encode the disciplined, layer-by-layer methodology that human network engineers use, and instead rely on free-form deliberation that conflates evidence acquisition with hypothesis commitment. We present SADE (Symptom-Aware Diagnostic Escalation), an agent that encodes the classical Cisco troubleshooting methodology as an explicit policy. SADE pairs a phase-gated diagnostic workflow, which separates evidence acquisition from hypothesis commitment, with a routed library of fault-family skills and high-yield diagnostic helpers. On a held-out 523 incident set of the public NIKA benchmark covering eleven unseen scenarios, SADE improves root-cause F1 by 37 percentage points over a ReAct + GPT-5 baseline; a model-controlled comparison against the same Claude Sonnet backend without the SADE policy attributes 22 of those points to the diagnostic policy alone, showing that the gain is not a side-effect of the model upgrade.