Organizations: Department of Air Transport, Transportation, and Logistics, Korea Aerospace University, Goyang, South Korea · Airport Industry Technology Research Institute, Incheon International Airport Corporation, Incheon, South Korea
Abstract
Accurate passenger queue forecasting in airport terminals is essential for efficient departure operations, as it enables proactive congestion management. However, time-varying passenger demand and heterogeneous facility usage across multiple departure facilities make forecasting challenging. In this work, we propose a passenger queue forecasting framework that learns historical passenger flow patterns from operational data. The proposed model employs a Transformer-based architecture to capture temporal dependencies and inter-facility correlations using past queue length and waiting time at departure gates and security checkpoints, together with passenger throughput at check-in islands. The learned representations are mapped to two facility-specific prediction heads to predict queue length and waiting time at departure gates and security checkpoints. Experimental results demonstrate accurate forecasts up to two hours ahead. The proposed approach offers practical real-time decision support for proactive queue management and staff reallocation in airport terminal operations.
Checkpoint staffing requires accurate forecasts of when screening demand will occur, yet flight schedules record departure times rather than passenger arrival times at security checkpoints. This study develops a framework that converts known flight schedules into temporally aligned signals for forecasting hourly checkpoint throughput. Using 2023-2024 Transportation Security Administration throughput data and Cirium Diio flight schedules for Hartsfield-Jackson Atlanta International Airport, domestic and international seat capacity was distributed across pre-departure hours using truncated Poisson kernels. A Temporal Fusion Transformer then combined these schedule-derived arrival-intensity signals with historical throughput, scheduled activity, and temporal variables. Models were trained chronologically, with July-December 2024 reserved for testing, and evaluated against recurrent neural network and long short-term memory models across five random seeds. For direct six-hour forecasts, the proposed model achieved a weighted mean absolute percentage error of 9.33%, compared with 12.16% for the recurrent neural network and 11.37% for long short-term memory, while also producing the lowest errors during peak periods. With six-hour recursive updates, errors remained between 10.60% and 11.04% across 24-96 hour horizons, although longer horizons contained fewer valid forecast origins. By transforming scheduled departures into interpretable pre-departure screening-load signals without requiring passenger-flight matching, the framework supports advance staffing, lane-opening, and multiday checkpoint planning. Because observed throughput reflects realized processing rather than unconstrained arrivals, the forecasts should be interpreted together with local staffing, capacity, queue, and wait-time information.
Accurate short-term demand forecasting is crucial to airline revenue management, yet most existing systems fail to meet this need because current models treat booking data as a single temporal dimension, either the accumulation of bookings for a specific flight or the historical booking profile of the same route. This unidimensional view discards information carried by the other temporal stream and forecasting absolute passenger counts introduces a further operational fragility when change in planned aircraft type alters total seat capacity. This study addresses both limitations. A dual-stream Long Short-Term Memory (LSTM) integrated with attention framework is proposed that simultaneously processes two complementary input sequences: a horizontal sequence capturing intra-flight booking accumulation over the days preceding departure, and a vertical sequence capturing inter-flight booking patterns at fixed days-before-departure offsets across historical flights. Multiple dual-stream architectural variants, combining self-attention, cross-attention, and hybrid attention with concatenation, residual, and gated fusion strategies, are developed and evaluated. Experiments on real-world reservation data from the national airline of Bangladesh, Biman Bangladesh Airlines (BBA), demonstrate that the proposed hybrid model achieves a Mean Absolute Error of 2.8167 and a coefficient of determination (R2) of 0.9495, outperforming single-stream baselines, tree-based models, and three prior dual-LSTM architectures applied to the same data. Validation across four flight category pairs; domestic versus international, direct versus transit, high versus low frequency, and short versus mid versus long haul confirms that the model generalizes across operationally diverse route types. Biman Bangladesh Airlines (BBA) has officially integrated this methodology into its operations.
ASM Nazrul Islam, Md. Hasanul Kabir, Md. Liakot Ali +1
In the present work an efficient border control management procedure is proposed. Compared to operational queue management systems, whose operations are based on mostly static data, the proposed work takes into account dynamic traffic conditions, thus enabling optimal performance, even in cases of uncertainty. To this end, we are proposing a multi-modal Artificial Intelligence (AI) framework, tailored to th needs of border control systems, which enables real-time queue prediction, management, and resource optimization. The novel proposed approach integrates heterogeneous data sources and presents them through a unified representation by employing Long Short-Term Memory (LSTM) networks for queue forecasting. Furthermore, it leverages Model Predictive Control (MPC) and scheduling optimization to derive actionable control policies, which in turn can be presented to border control officers. The proposed work has been evaluated using synthetic data simulating realistic traffic. The evaluation results demonstrate that the proposed method reduces queue prediction error by up to 35% and average waiting time by 30%. Accordingly, the average throughput increases by nearly 20%, compared to ARIMA and rule-based methods. The abovementioned results show the effectiveness and efficiency of combining AI architectures with optimization techniques for proactive and adaptive border traffic management.