Organizations: Microsoft Research Asia · Tsinghua University
Abstract
Computer-use agents (CUAs) increasingly operate in runtimes that combine visual desktop control, command-line execution, code editing, browsers, and external tools. Existing benchmarks, however, often evaluate these interfaces as separable capabilities, leaving long-horizon cross-interface orchestration under-tested. Thus, we introduce WeaveBench, a long-horizon hybrid-interface benchmark with 114 tasks across 8 real-world work domains, grounded in real user requests and publicly verifiable artifacts. Each task requires agents to combine GUI observations/actions with CLI/code operations within a single trajectory. We evaluate these tasks on a real Ubuntu desktop inside deployed CLI-agent runtimes, augmented with a minimal desktop-control plugin. We also propose a companion trajectory-aware judge that inspects deliverables, files, screenshots, logs, and action traces, while detecting shortcut behaviors such as fabricated visual evidence or hard-coded metrics. Across frontier model-runtime pairings, the best PassRate reaches only 41.2%, showing the benchmark remains far from saturated. The trajectory-aware judge further reveals that outcome-only grading substantially overestimates agent performance. Overall, WeaveBench exposes a critical gap in CUA evaluation and provides an effective testbed to measure whether agents can orchestrate GUI, CLI, and code operations across long-horizon real-world tasks.
Computer-use agents (CUA) are being deployed to browse the web and operate desktop software, yet their benchmark scores are still commonly produced by brittle scripted oracles. A score is the output of a pipeline in which tasks can be stale, trajectories can omit decisive visual evidence, evaluators can reject valid alternatives, and aggregate reports can hide the cause of failure. We organize these problems into a reliability framework spanning task construction, trajectory observation, scoring, and reporting. We then audit 150 public failure-scored trajectories from five web, enterprise-workflow, and desktop-control benchmarks, find that 15.3% of FAIL verdicts are wrong: 10.7% are evaluator false negatives and 4.7% are broken tasks. For genuine failures, a three-tier diagnostic taxonomy shows that verification/feedback and planning failures dominate execution/grounding errors, while a single scalar success rate can not explain. We connect these findings to newer long-horizon CUA benchmarks and derive stage-specific design rules for CUA evaluation.
Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing web and GUI agent benchmarks often rely on simplified settings, isolated tasks, or short-horizon interactions, making it difficult to assess capabilities of agents in realistic professional workflows. Software-as-a-Service (SaaS) environments are a natural choice for CUA evaluation, as they host a large share of modern digital work and naturally involve dynamic system states, cross-application coordination, domain-specific knowledge, and long-horizon dependencies. To this end, we introduce SaaS-Bench, a benchmark built on 23 deployable SaaS systems across six professional domains, containing 106 tasks grounded in realistic work scenarios. These tasks require long-horizon execution, cover both text-only and multimodal settings, and are evaluated with weighted verification checkpoints that measure strict task completion and partial progress. Experiments show that representative LLM-based agents struggle on SaaS-Bench, with even the strongest model completing fewer than 4% of tasks end-to-end, exposing limitations in planning, state tracking, cross-application context maintenance, and error recovery. Code are available at https://github.com/UniPat-AI/SaaS-Bench for reproduction.
Computer use agents (CUAs) have advanced rapidly in desktop automation, and a growing number of users deploy CUAs such as OpenClaw on Mac Mini for always-on automation. However, existing benchmarks, including those for macOS, evaluate agents without framework augmentation and rely on binary evaluation. As a result, they fail to capture both the framework capabilities leveraged by modern CUAs and the partial progress on long-horizon, multi-application tasks. We present MacAgentBench, a comprehensive macOS agent benchmark comprising 676 tasks across 25 applications, with nearly 60% involving both GUI and CLI interaction. The benchmark adopts deterministic rule-based evaluation and introduces fine-grained multi-checkpoint scoring with capability annotations for multi-application tasks. Experiments across three frameworks and 16 models show that the best configuration, Claude Opus 4.6 on OpenClaw, attains 73.7% Pass@1, while this advantage is primarily driven by the skill library rather than by framework design. Fine-grained metrics further reveal that models with similar Pass@1 can differ substantially in sub-goal completion. Our code and data are publicly available at https://github.com/JetAstra/MacAgentBench.