τ-Rec: A Verifiable Benchmark for Agentic Recommender Systems

Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems. However, existing benchmarks remain limited in task complexity, realism, and domain diversity, and often fail to capture interactions that span multiple domains, limiting their ability to evaluate agents in realistic multi-step settings that require sustained reasoning and coordination. To address these limitations, we introduce T1-Bench, a high-fidelity, comprehensive benchmark for evaluating agentic systems in realistic customer-facing, multi-domain environments, featuring interleaved scenarios that require structured reasoning across multi-turn user-assistant interactions and substantially increasing both compositional complexity and evaluative rigor across 25 domains of varying difficulty. We evaluate T1-Bench using 12 proprietary and open-weight models, providing a reproducible and standardized framework for assessing agent behavior, tool utilization, and conversational quality in complex, multi-step environments. We further complement automatic evaluation with human judgments to strengthen the assessment of qualitative performance. Overall, T1-Bench substantially advances prior benchmarks by increasing task complexity, interaction depth, and domain coverage in simulated multi-domain environments. To facilitate future research on agentic systems, we will publicly release data and evaluation code as open source.

Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed. Poor benchmarks may contain inconsistent tasks, simplistic scenarios, or limited policy coverage, leading to unreliable evaluations. We introduce a reference-free framework that uses LLM judges to assess benchmark consistency, complexity, and policy coverage, while providing actionable diagnostics of weaknesses. We validate the framework by demonstrating agreement with independent human annotations and by evaluating benchmarks generated by LLMs of varying capabilities, as well as benchmarks subjected to controlled quality-degrading perturbations. Across domains and judge models, the proposed metrics consistently distinguish between benchmark quality levels. We further demonstrate the framework's applicability to manually curated benchmarks. Our framework offers a practical approach for evaluating synthetic and manually curated conversational-agent benchmarks.

LLM recommendation agents increasingly produce structured recommendation reports: sets of items accompanied by natural-language justifications. Yet existing evaluations often reduce this setting to reranking small shortlisted candidate sets or judge reports mainly by semantic plausibility. We introduce Recommendation Atlas (Agentic Tool-Level Assessment for Shopping), or RecoAtlas, a benchmark and toolkit for evaluating shopping agents with behavior-grounded metrics. RecoAtlas complements held-out interaction metrics with learned utility proxies for relevance, complementarity, and diversity derived from interaction data, while separately measuring semantic coherence and explanation quality. Its controlled tool environment exposes agents to either semantic, behavior-aligned, or faulty tools, enabling diagnosis of whether performance gains arise from stronger reasoning, better signals, or more effective tool-use policies. Across controlled experiments, we show that RecoAtlas exhibits key properties of a meaningful benchmark for agentic systems: performance scales with model capacity and test-time compute, improves with stronger and better-aligned tools, degrades under noisy or misaligned signals, and reveals that semantic plausibility does not necessarily capture behavior-grounded utility. RecoAtlas provides a foundation for developing and evaluating shopping assistants that optimize not only for plausible recommendations, but also for coherent, behaviorally grounded recommendation sets.