I Understand How You Feel: Enhancing Deeper Emotional Support Through Multilingual Emotional Validation in Dialogue System

In the context of today's high-pressure, aging society, the demand for large-scale emotional models capable of providing empathetic support is more critical than ever. However, existing benchmarks fail to simultaneously achieve ecological validity, signal clarity, and reliable fine-grained labeling. We introduce EmoS, a high-fidelity bilingual benchmark designed to resolve the limitations of ecological validity and noise in existing datasets by combining strictly filtered static slices with a dynamic Streaming Monologue subset. Supported by a rigorous dual-layer human annotation pipeline, EmoS provides trusted ground truth that captures continuous emotional evolution. Empirical results show that fine-tuning MLLMs (multimodal large language models) on EmoS yields significant gains over zero-shot baselines, laying the foundation for the training and evaluation of future emotion recognition models and empathy models. The dataset and code are publicly available at https://github.com/NLP2CT/EmoS.

Empathetic response generation in spoken dialogue systems requires both accurate emotion perception and appropriate emotion regulation. Grounded in psychological theories such as the Perception-Action Model and emotion regulation theory, effective empathy depends not only on inferring a user's affective state but also on regulating how it is expressed in responses. However, recent large audio-language models (LALMs) largely treat emotion as a direct conditioning signal, lacking explicit regulatory mechanisms, which often leads to affect mirroring rather than calibrated support. We propose ER-EDF, a psychology-grounded framework that explicitly decouples emotion perception and emotion regulation in LALMs. Perception tracks the user's emotional state, while regulation determines how this state should guide empathetic response generation. The framework is model-agnostic and integrates seamlessly into existing LALMs. We further construct a spoken empathetic dialogue dataset and introduce empathy-aware evaluation metrics beyond lexical matching. Experiments across five LALMs and two datasets show that ER-EDF consistently improves empathetic response quality in both automatic and human evaluations, highlighting the importance of jointly modeling emotion perception and regulation in spoken empathetic dialogue systems, paving a new direction for psychologically grounded empathetic AI.

Despite significant advances in instruction-following and auditory comprehension, the evaluation of Emotional Intelligence (EI) in Spoken Language Models (SLMs) remains confined to rudimentary paralinguistic perception, lacking a systematic, theory-driven cognitive framework. We introduce EmoSBench, the first comprehensive EI evaluation benchmark for SLMs constructed upon the four-branch theoretical model, covering Perceiving, Understanding, Using, and Managing Emotion across ten sub-tasks. Preliminary assessments on EmoSBench reveal a substantial gap: even leading proprietary models like GPT-4o-Audio achieve only 52.6%, significantly trailing human baselines. To bridge this gap, we develop EmoS, a specialized evaluator model optimized via Supervised Fine-Tuning (SFT) and Group Relative Policy Optimization (GRPO). To facilitate its effective training, we curate EmoDialogue, a bilingual dataset providing necessary fine-grained supervision through response pairs with rigorously defined EI gradations. Concurrently, we introduce a reward mechanism integrating a Steep Exponential Accuracy Reward (SEAR) and a Rationale Fidelity Reward (RFR) to enforce precise ordinal scoring and valid reasoning. Experiments demonstrate that EmoS reaches 83.8% accuracy, approaching human-level performance. Furthermore, evaluations on authentic, unconstrained spoken interactions validate its robust real-world generalization, establishing a foundational framework for advancing emotionally intelligent dialogue systems.