EmotionAI: A Privacy-Preserving Computational Intelligence Pipeline for Speech-Emotion-Grounded Conversational Analysis

Voice products increasingly need affective cues that are present in speech but absent from transcripts. We introduce VocalAffectBench, a public, test-only benchmark for evaluating whether AI audio models can identify expressed vocal emotion from raw audio. The benchmark contains 273 human-recorded English WAV clips from 51 speaker accounts totaling 1.95 hours across seven labels: angry, disgusted, fearful, happy, neutral, sad, and surprised, with 39 clips per class. All baselines are evaluated from audio alone, without transcripts or contextual metadata. Across six released baselines, average accuracy is 35.5%. The strongest baseline, gemini_3_5_flash, reaches 46.5% on the seven-way task, above the 14.3% random baseline but far from robust emotion recognition. A secondary valence-bucket analysis maps labels into positive, neutral, and negative classes, excluding surprised because its valence is ambiguous. Aggregate accuracy under this coarser view is 50.9%. Performance is highly uneven across classes. By recall, neutral is identified most reliably at 75.6% averaged across baselines, while surprised and fearful reach only 10.7% and 15.4%, respectively. These results show that the evaluated baselines can extract some affective signal from speech, but discrete expressed-emotion recognition remains fragile, especially for non-neutral emotions that are often most important in voice agent workflows.

Large audio-language models (LALMs) can reason about audio, yet it remains unclear whether they can perform comparative judgments between two speech signals along emotional, environmental, linguistic, prosodic, and interpersonal dimensions. We study this question in the context of speech emotion recognition (SER), where the model determines which utterance exhibits higher arousal, valence, or dominance. We introduce a reasoning-guided ordinal SER framework that conditions an LALM on paired speech inputs. The model is trained using reasoning traces generated from both semantic audio descriptions and acoustic evidence derived from GeMAPS features, enabling interpretable comparative decisions. Beyond direct supervision, we also employ direct preference optimization to encourage stronger separation for emotional differences. Experiments show that the proposed framework improves preference prediction while requiring only 5% of the training data used by conventional ordinal SER systems.

With the growing scale of multi-agent architectures and large language models, deployed AI assistants are increasingly tasked with reasoning over long, continuous, multi-session conversation histories. Current benchmarks evaluate this dialogue history as information retrieval over long horizon, temporal reasoning, or knowledge updates, while crucially ignoring the fundamental dynamics of human-agent interaction, i.e. how they said it. To address this gap, we present VoiceLongMemEval (VLME) benchmark, where every answer depends on paralinguistic metadata (emotion labels, prosody descriptors, and voice events) attached to conversational turns, which is otherwise unrecoverable from the words alone. Every item passes a three-stage adversarial gate, ensuring that a strong language model fails when given only the transcript. Evaluating leading frontier and open-weight models reveals a pervasive affect gap; providing text-track paralinguistic metadata yields a 0.09 to 0.38 accuracy boost (0.61 to 0.69 when prompted with evidence hints), while standard ASR pipelines systematically discard this signal. Additionally, audio-native models successfully extract these cues directly from speech (0.354 to 0.412 vs. 0.325 blind). Code and dataset will be made available upon acceptance.