The Severance Problem: LLMs are Unaware of the Person Beyond the Prompt

Conversational assistants increasingly rely on persistent long-term memory to personalize responses across sessions. However, when stored user information is reintroduced into the model context, it can also influence responses in inappropriate or unrelated settings. We study two such failure modes in memory-augmented LLMs: cross-domain leakage, where memories from one life domain affect responses in another, and memory-induced sycophancy, where stored user beliefs make models more likely to agree with the user rather than respond truthfully. We apply a simple inference-time modification to how memories are presented to the model, without changing the model or the memory contents. Across seven models on PersistBench, we compare the commonly used all-in context format, where memories are injected as an unstructured list, with structured formats that partition memories by domain. This simple modification consistently reduces cross-domain leakage while preserving utility, with our strongest method reducing leakage by $8.8\%$ on average relative to the baseline.

Assistants built on large language models are expected to write in their users' own voice. Most systems summarise the user's preferences and include the summary in the prompt. This is the wrong way round. Preferences are only the surface of a person and change with the task, while the underlying personality stays the same, so storing preferences alone means relearning the user afresh whenever the task changes. This paper makes four contributions. First, we describe an effect we call personality seepage: the wording of a prompt carries traces of the writer's personality, which the assistant copies without knowing the writer. Second, we propose the Atomic User Model (AUM), a readable profile with a stable identity core surrounded by four layers covering psychological, cognitive, experiential, behavioral, and social details, plus notes on inner conflict and authenticity. Third, instead of inserting the entire profile, we use AUM as a searchable index, in which a task classifier, a selection step, and a budgeted retriever pass along only a few relevant fields. Fourth, we test the pipeline with 16 simulated users, 6 style-sensitive tasks, and 3 seeds. Eight retrieved fields matched the writing quality of the whole profile, while using only 23 percent of the context (211 tokens instead of 915). They scored 0.24 points higher than a plain preference note on a five-point scale. Accuracy in picking a user's own writing from four samples rose from 14.9 to 42.7 percent, where guessing gives 25 percent. Four pre-registered controls showed no effect, so the gain comes from the profile's structure rather than the search method. Personalization helps most for the users for whom a generic assistant imitates them the worst.

As large language model (LLM) agents evolve into personalized companions, memory has emerged as a core capability. However, LLMs face a knowledge utilization problem: they may fail to act on relevant user preferences even when they are fully present in context. When an agent fails to tailor its response in a context where previously shared user preferences should matter, it is unclear whether the model failed to remember that information or remembered it but failed to use it. To isolate this breakdown, we introduce a decoupled evaluation paradigm that administers paired Know and Act tests to the same user preference. We conduct large-scale experiments across 16 systems and five memory architectures, evaluating 1,000 preferences embedded at three levels of expression strength. Our results show a large gap between Know and Act outcomes: agents often pass the recall test for a user preference but fail to reflect that same preference in the paired behavioral scenario. While memory architectures reduce this gap, utilization remains especially weak for health and therapy-related preferences, where failures to act carry the greatest real-world stakes.