SAFAARI: Schema-Aware Framework for Accelerated Advertiser Response Intelligence
Authors: Bhanu Teja Rangaraju, Chandan Kumar
Organizations: Amazon, Seattle, USA.
Abstract
The evolution of customer support systems is rapidly advancing with agentic chatbots, yet these systems face significant limitations when accessing enterprise data without predefined API endpoints. This paper presents SAFAARI (Schema-Aware Framework for Accelerated Advertiser Response Intelligence), a multi-agent framework that addresses the critical bottleneck of schema linking in Natural Language to SQL (NL-to-SQL) systems through specialized content, metadata, and orchestration agents. We also introduce SEAL (Schema Evaluation and Accuracy in Language-to-SQL), a novel composite metric that holistically evaluates system performance while penalizing inconsistent results. Through systematic experimentation with five feature set configurations, SAFAARI achieves an 81.66% SEAL score (6.65% improvement over baseline), with notable gains in datapoint accuracy (5.51%) and schema-linking precision (4.69%). The framework's effectiveness is validated through human-in-the-loop evaluation with domain experts, which proves its adaptability across diverse support domains. By automating the labor-intensive process of schema linking and query generation, our framework demonstrates 8x reduction in development time while maintaining high accuracy. The solution streamlines API development and enhances self-service capabilities, particularly benefiting customer support enterprises with complex data ecosystems.
Enterprise support agents operate in rapidly changing environments where policies, product capabilities, and knowledge bases evolve continuously, making static assistants brittle and costly to maintain. We present LinkedIn's self-evolving agentic support system, which integrates retrieval-augmented generation with evolutionary auto-prompting and a modular, production-aligned evaluation framework to enable safe, continuous improvement without retraining foundation models. The system treats prompts, retrieval, and evaluation as a closed-loop, versioned workflow with operational guardrails. Offline simulations and ablations show clear quality gains over vanilla RAG and baseline agents, including reduced hallucinations and improved response completeness. In a two-week user-randomized A/B test on LinkedIn's production support traffic, the integrated self-evolved workflow increased QA self-serve by 9.0 percentage points, cancellation self-serve by 4.8 points, and routing accuracy by 30.6 points. These results demonstrate a practical path to scalable, self-evolving AI agents in real-world enterprise settings.
Natural-language-to-SQL systems have ad- vanced rapidly on academic benchmarks, yet production enterprise schemas exhibit graph- like, semi-structured, deeply nested structure that current benchmarks do not measure. We make two complementary contributions. First, we introduce the DevRev NL2SQL bench- mark: 900 execution-verified queries with nested-type and link-graph structure, accom- panied by the Semantic Depth Score (SDS), a schema-agnostic rubric for analytical reasoning depth. Second, we present a cost-aware single- generation agentic architecture whose schema- selection, metadata-retrieval, and error-repair components are designed for the requirements this regime imposes. On the DevRev NL2SQL benchmark the system attains 91.7% answer correctness, a margin of 54.6 percentage points over the next-best baseline; on the Spider 2.0 Snowflake public dataset, it is competitive with leading systems at a single-generation operating point.
Yoga Sri Varshan Varadharajan, Ajay Yadav, Ritesh Goru +5
Natural language-to-SQL (NL2SQL) over real-world enterprise databases remains significantly more challenging than on academic benchmarks. Enterprise schemas often contain hundreds of physical tables with cryptic column names, heterogeneous SQL dialects, and complex analytical workloads requiring nested aggregations, temporal reasoning, and multi-table joins. We present a semantic-layer-mediated NL2SQL agent that decouples semantic intent from physical SQL execution. Rather than generating SQL directly over raw schemas, the agent reasons over a curated semantic layer through a compact intermediate representation called the Semantic Model Query (SMQ). A deterministic compiler translates each SMQ into dialect-specific SQL, providing verified building blocks that the agent composes into the final query. The system employs a constrained think-act loop, supports SQLite, BigQuery, and Snowflake backends, and is integrated into an end-to-end evaluation framework. Using Gemini 3 Pro, the system achieves 94.15% execution accuracy on the 547-task Spider2-snow benchmark, ranking third on the official leaderboard and substantially outperforming schema-only approaches. We describe the system architecture, SMQ representation, agent workflow, evaluation results, and discuss semantic-layer quality and the trade-off between improved grounding and overfitting.