AtmosERC: Modeling Dialogue-Level Affective Atmosphere for Emotion Recognition in Conversation

Emotion Recognition in Conversation (ERC) is essential for effective human-machine interaction, aiming to identify speakers' emotional states in multi-turn dialogues. Early text-based methods struggle with complex scenarios like sarcasm because they inherently neglect vital non-verbal information. While recent Vision-Language Models (VLMs) address this by analyzing video directly, they are not inherently tailored for ERC and often focus on emotionally irrelevant background regions or passive listeners rather than the active speaker. Furthermore, fine-tuning these large models incurs prohibitive computational costs. Additionally, isolated visual signals are frequently ambiguous or technically compromised without the context of linguistic content and vocal prosody. To address these challenges, we propose VISAFF, a speaker-centered VISual AFFective feature learning framework for ERC. VISAFF consists of two stages: Speaker-Centered Affective Grounding and Reliability-Guided Affective Complementation. VISAFF utilizes a tuning-free approach to unlock the reasoning capabilities of frozen VLMs, efficiently steering them to focus on the active speaker's emotional visual cues without heavy training overheads. In the second stage, we introduce a reliability-guided affective complementation mechanism that dynamically leverages textual and acoustic modalities to compensate for visual uncertainty. Experiments on two real-world datasets demonstrate that VISAFF achieves highly competitive performance compared to state-of-the-art methods in a tuning-free setting, significantly enhancing computational efficiency by eliminating the need for expensive fine-tuning of large VLMs. The source code is available at https://anonymous.4open.science/r/speaker-2365/.

Emotion Recognition in Conversations (ERC) aims to identify speakers' emotions in multi-turn dialogue. Accurate emotion recognition can support a wide range of applications, including empathetic conversational agents, mental health support, and educational technologies. While many recent approaches rely on task-specific fine-tuning, such models may exploit dataset-specific cues. A central yet rarely questioned assumption in ERC is that each utterance can be assigned a single unambiguous emotion label. To investigate this assumption, we study ERC using Large Language Models (LLMs) in a zero-shot setting while incorporating preceding conversational turns as context. We show that aggregate metrics mask systematic failures. Errors concentrate around utterances containing negations, exclamations, and interjections. This pattern is consistent across all evaluated models, suggesting limitations in the benchmarks rather than model-specific weaknesses. A controlled re-annotation study involving four human annotators supports this finding: strong agreement is observed in only 35 percent of cases, with neutral utterances dominating high-agreement instances, while many emotional categories fall into low-agreement regimes. These findings suggest that many apparent model errors reflect genuine annotation ambiguity rather than poor emotion understanding. Standard single-label evaluation is therefore insufficient. To address this limitation, we introduce an LLM-as-Judge framework that evaluates each emotion independently according to its plausibility in the conversational context rather than enforcing a single-label decision.

Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where cost and latency constraints matter as much as accuracy. We report a systems-level comparison of three deployment options for dialogue-contextual ERC: a low-cost stacked ensemble (sentence embeddings, windowed context, RandomForest/XGBoost/logistic-regression stacking), off-the-shelf LLM prompting (GPT-4o-mini; zero-shot, few-shot, chain-of-thought), and a confidence-gated hybrid that escalates only the ensemble's least-confident predictions to the LLM - modeled on IVA-to-human-agent escalation policies used in production contact centers. On IEMOCAP, the ensemble significantly outperforms every LLM configuration (0.595 vs. 0.460-0.536 weighted F1, p < 0.0001) at a fraction of the cost and sub-10ms latency; on MELD and CMU-MOSI the ranking reverses, showing neither pure system is a safe default. The confidence-gated hybrid resolves this by Pareto-dominating both pure systems on all three datasets (0.620, 0.643, 0.824 weighted F1) while routing the majority of traffic through the near-zero-cost ensemble, translating to roughly $10-85 per million utterances versus$99-170 for an LLM-only pipeline. The escalation policy is not an opaque cost/accuracy dial: escalated turns disproportionately follow an emotion or sentiment shift, giving operators an interpretable, auditable routing signal, and the ensemble's confidence is well-calibrated and safely under- rather than over-confident. The pattern holds across three datasets and two LLM providers. Confidence-gated cascading is established in general ML systems; our contribution is showing it transfers cleanly to dialogue-contextual ERC, yielding a concrete deployment recipe for CCaaS and conversational-AI platforms deciding how to allocate LLM spend.