Organizations: Department of Computer Science and Software Engineering Auburn University Auburn, Alabama, USA
Abstract
Intent classification is a core component of task-oriented dialogue systems, yet practitioners have limited systematic guidance for selecting deployable open-weight language models under compute, latency, and robustness constraints. We present a systematic zero-shot evaluation of 41 open-weight language models spanning 15 families and the 135M--9B parameter range across eight English single-label intent-classification datasets. A ninth dataset, ATIS, uses five labeled demonstrations and is reported as an auxiliary five-shot result. The evaluation includes standard benchmarks, a large-scale voice-assistant corpus, and production-derived e-commerce datasets. Beyond exact-match accuracy, we analyze confidence calibration, robustness to realistic input perturbations, statistical reliability of model rankings, deployment efficiency, and benchmark saturation. Our results show that instruction-tuned 3B models can outperform several evaluated 7B base models, that differences among leading models on MASSIVE are statistically indistinguishable under pairwise McNemar tests, and that widely used benchmarks such as SNIPS have become saturated and no longer meaningfully discriminate among current open-weight models. Instruction tuning's effect on confidence calibration is inconsistent rather than uniformly harmful. These findings provide practical guidance for selecting and evaluating open-weight language models for intent classification.
Intent classification in Large Language Models (LLMs) involves categorizing user prompts into predefined classes. For instance, given a user prompt, the system must determine whether it primarily concerns mathematics, coding, or general text processing. Such classification enables routing prompts to specialized models optimized for specific domains, improving both accuracy and computational efficiency. In this work, we conduct a systematic study comparing training-free vs training-based approaches for intent classification. For this purpose, we consider two lightweight, training-free methods based on statistics of internal representations and compare them against MLP classifiers and linear probes. Our comprehensive empirical evaluation reveals that 1) Both training-free and training-based methods saturate easy benchmarks (mathematics vs. coding vs. natural language), 2) Training-based classifiers have an advantage on harder classification tasks (e.g. Java vs Python), and 3) Training-free methods are generally more robust to mixed-intent and adversarial prompts.
Interest in dialog systems has grown substantially in the past decade. By extension, so too has interest in developing and improving intent classification and slot-filling models, which are two components that are commonly used in task-oriented dialog systems. Moreover, good evaluation benchmarks are important in helping to compare and analyze systems that incorporate such models. Unfortunately, much of the literature in the field is limited to analysis of relatively few benchmark datasets. In an effort to promote more robust analyses of task-oriented dialog systems, we have conducted a survey of publicly available datasets for the tasks of intent classification and slot-filling. We catalog the important characteristics of each dataset, and offer discussion on the applicability, strengths, and weaknesses of each. The emergence of large language models (LLMs) as capable zero-shot NLU systems gives such benchmarks a new role: the corpora cataloged here provide the principled evaluation infrastructure needed to measure LLM capabilities in structured NLU tasks, compare them against specialized models, and identify the settings---multilingual, multi-intent, low-resource---where significant gaps remain. Our goal is that this survey aids in increasing the accessibility of these datasets, which we hope will enable their use in future evaluations of intent classification and slot-filling models, whether those models are task-specific classifiers, fine-tuned language models, or zero-shot LLMs.
Large language model safety evaluation remains heavily English-centered, leaving low-resource languages under-measured even when models are deployed globally. We evaluate four open-weight instruction-tuned models on SomaliBench v0, a native-author-verified benchmark of 100 harmful-intent prompts paired across English and Somali. Each of Llama-3.1-8B-Instruct, Gemma-2-9B-Instruct, Qwen-2.5-7B-Instruct, and Aya-23-8B is run locally with temperature 0 and the same English "helpful, harmless, and honest" (HHH) system prompt. A pinned Claude Sonnet snapshot (claude-sonnet-4-5-20250929) classifies each response as refused, complied, or unclear; the native author spot-checks a stratified 80-row sample. We find large English-to-Somali refusal gaps for all four models: Llama-3.1-8B (0.90; 95% bootstrap CI [0.85, 0.96]), Aya-23-8B (0.75 [0.67, 0.83]), Qwen-2.5-7B (0.69 [0.59, 0.78]), and Gemma-2-9B (0.38 [0.27, 0.49]). For three models, the dominant Somali non-refusal mode is not fluent harmful compliance but unclear output: empty, wrong-language, or incoherent generations. The native verification spot-check achieves 100% agreement with the judge (Cohen's kappa = 1.00) on the 80 sampled rows. We report aggregate refusal rates, category gaps, and reliability statistics only; raw model generations are retained locally and are not released.