One of the most challenging problems entertainment live-streaming services face in recommendation systems is that user behaviors are sparse and delayed, and interaction data exhibits bias for different user segments. Unlike e-commerce applications where user actions follow linear sequences, live-streaming viewers engage in multiple concurrent behaviors of watching, chatting, following, and spending, each occurring with varying delays. We address these challenges through three key contributions: 1) a delayed window approach that extends feedback collection beyond immediate responses, 2) a multi-model architecture that combines fresh and delayed signals, and a segment-aware targeting module that optimizes ranking scores differently across user lifecycle stages, and 3) Multi-gate Mixture-of-Experts (MMoE) integration that jointly models correlated targets while reducing model parameters by 41.9% compared to independent models. Online A/B testing demonstrates significant improvements, including a +0.09% increase in Daily Active Viewers (DAV), generating millions more annual active viewer days, and +0.56% increase in highly engaged viewers' capped Average Revenue Per User (ARPU). Viewer-segment targeting achieved an additional +0.15% DAV improvement for newer and less engaged viewers, while MMoE enhancement added +0.08% overall DAV and +0.27% new follows. The proposed system processes ranking requests with low latency, providing a scalable approach for balancing multiple business objectives across diverse user populations. In addition, we tested the multi-model architecture on the Twitch mobile live feed and achieved a +1.12% increase in positive user-channel interactions (clicks, follows, and likes), demonstrating applicability beyond the primary use case.
Modern recommender systems rely heavily on ID-based collaborative filtering: each item is represented by a unique ID embedding that accumulates collaborative signals from user interactions. Livestreaming recommendation, however, faces a unique challenge in this paradigm: a live room typically broadcasts for only tens of minutes, so its item ID remains poorly learned in a persistent cold-start state and ID-centric ranking models fail to generalize. We present FLUID, the first framework to fully retire the candidate-side item ID from a production-scale livestreaming ranker. FLUID introduces a cross-domain multimodal encoder, jointly trained on short videos and livestreams, to produce discrete hierarchical semantic codes, called LUCID, for content-based item characterization. To adapt the ranker to LUCID, FLUID further employs a staged warmup scheme: it first incorporates cold, slice-level LUCID as an independent token alongside the ID embedding, and then replaces the ID embedding with warm, room-level LUCID before online incremental training. Deployed on our industrial livestreaming recommenders with a cross-platform combined user base of over one billion globally, FLUID delivers significant online gains of +0.55% Quality Watch Duration, +2.05% Cold-Start Room Views, and +0.05% Active Hours.
Recommender systems trained on user interaction data are susceptible to behavioral intensity imbalance--a systematic distortion arising from heterogeneous engagement patterns across users. This imbalance skews feedback signals such that observed interactions no longer faithfully reflect true preferences, causing models to disproportionately amplify signals from highly active users while underrepresenting others, which ultimately degrades recommendation quality and robustness at scale. To address this issue, we propose a nonparametric contrastive percentile approximation framework, PEARL, that models relative preference signals instead of absolute engagement magnitudes. Building upon relative advantage debiasing, PEARL leverages real contrastive interaction samples to approximate percentile relationships directly, without relying on auxiliary distribution estimation models. We provide theoretical justification demonstrating that such pairwise comparisons yield unbiased estimates of percentile-based preference signals. For broader applicability, we introduce a prediction-based bootstrapping mechanism for percentile smoothing to handle sparse and discrete feedback, alongside a generalized value-weighted formulation and a co-training strategy to enhance both modeling flexibility and representation learning. Extensive offline experiments demonstrate that PEARL effectively mitigates behavioral bias and consistently improves recommendation performance across multiple ranking targets. Deployed in a production livestream platform with a combined user base of billions, online A/B testing confirms substantial real-world gains: +2.10% Watch Duration, +0.80% Consumption Amount, +1.49% Interaction Rate, and -6.91% Report Rate.
Modern production-scale recommender systems rely on complex, multi-task ranking models. Introducing new prediction tasks into these massive systems often causes bottlenecks - it risks negative task conflicts with existing tasks, and can lead to long development and experimentation cycles due to the expensive retraining of backbone models and downstream models or tuning of reward combination formulas. To address the critical challenge of slow experimentation velocity, we introduce the Lightweight Ranking Heads (Light Heads) framework. Designed for continuous online learning environments, Light Heads enable the dynamic injection of new tasks into existing multi-task ranking models, effectively obviating the need for model cold-starting and retraining of backbone models. By utilizing stop-gradients and stateless daily training, this design strictly isolates new tasks, mitigating the risk of adverse task conflicts. Crucially, this framework uses a centralized configuration that allows Light Heads to be added to multiple models simultaneously, unblocking faster training data generation and co-training of downstream models. Successfully deployed at YouTube scale, this approach reduces the iteration cycle for multi-task experimentation from several weeks to days. In this paper, we detail the system architecture, analyze the training dynamics of stateless cold-started heads, compare their performance to full heads, and demonstrate how Light Heads have enabled the rapid A/B experimentation and deployment of new ranking tasks that yield measurable production value.
Sanjay Surendranath Girija, Aniruddh Nath, Li Wei +6