PersonaForge: Realistic Multi-Turn User Simulation for Agentic Systems

We introduce AgentPersonaBench (APB), a benchmark evaluating whether persona conditioning faithfully steers downstream agent behavior. While language models are increasingly deployed for persona-driven user simulation, existing benchmarks primarily evaluate conversational styling or self-reports rather than authentic behavioral fidelity. APB evaluates latent persona adherence one trait at a time, embedding each target trait within a complete synthetic profile without explicitly naming the trait or disclosing the test. Ground-truth adherence is verified strictly from observable actions across four interaction surfaces of increasing realism: survey, chat, web (interactive web environments), and app (desktop software environments). APB comprises 2,460 tasks spanning 867 traits, verified through automated audits and expert review. Our evaluation of 20 frontier model arms demonstrates that high-fidelity user simulation is already attainable: leading models achieve up to 84.7% full-pass adherence under unprompted conditions. At the same time, APB identifies clear behavioral boundaries: adherence drops across interaction modalities (only 37.9-64.3% pass all four surfaces), multi-attribute demands degrade retention, and competing model families exhibit pronounced behavioral divergence.

Large Language Model (LLM) agents are increasingly deployed in settings where they interact with diverse users, including those who are unclear, impatient, or reluctant to share information. However, collecting real interaction data at scale remains expensive. The field has turned to LLM-based \emph{user simulators} as stand-ins, but these simulators inherit the behavior of their underlying models: cooperative and homogeneous. As a result, agents that appear strong in simulation often fail in real human interactions. To narrow this gap, we introduce Persona Policies (PPol), a plug-and-play control layer that induces realistic behavioral variation in user simulators while preserving original task goals. Rather than hand-crafting personas, we employ an evolutionary coding agent to discover persona generation programs optimized for human-likeness and behavioral coverage over real user conversations. The evolved program generates diverse, human-like personas for any task in the domain. Across 4 benchmarks--including $τ^2$-bench Retail and Airline, ColBench, and WildChat--evolved PPol yield 28-72% absolute gains in fitness score over the baseline simulator. In blinded evaluations, annotators judged PPol users as 'human' 80.4% of the time, nearly 2x more than the baseline simulators. Training agents with PPol also improves real-world performance: our user study with live human-agent interactions showed that fine-tuning with our method boosted task success by +23% over default baselines. PPol thus offers a novel approach to strengthen simulator-based evaluation and training without changing underlying tasks.

Training capable OS agents requires data that simultaneously captures structured user intents, multi-turn task delegation, and grounded tool execution--properties absent from existing datasets. We propose ISE (Intent -> Simulate -> Execute), a three-stage synthesis paradigm that addresses these gaps jointly. Stage 1 constructs roughly 50000 structured intents via a 4D framework (Persona x Domain x Task x Complexity); after deduplication the pool contains 43956 unique intents and attains a Vendi Score of 61.57 over the entire pool on mpnet-base-v2 embeddings (cosine kernel, q=1). Stage 2 drives multi-turn user-agent interaction through a role-locked user simulator that grounds each user turn in actual execution outcomes, producing 23132 complete trajectories averaging 8.12 user turns and 68.24 total dialogue turns. Stage 3 runs every tool call inside a live, isolated OS workspace, generating authentic failure-recovery dynamics instead of simulated responses. Fine-tuning on ISETrace improves ClawEval pass@1 from 19.3 to 37.7 using Qwen3-8B on agent tool-use tasks with a standard protocol. This result outperforms zero-shot GPT-4o and the larger Qwen3-32B base model which is four times bigger. An ablation on Stage 2 proves multi-turn simulation brings a large portion of the performance gain. We release all source code and dataset at https://github.com/Valiere01/ISE-Trace.