Human-Anchored Factuality Evaluation with Strategic Annotation
Authors: Yu Wang, Craig Erickson, Kevin Small
Organizations: Amazon AGI
Abstract
LLM-based factuality judges provide scalable evaluation signals, but their metrics are often systematically biased relative to human judgments. We study human-anchored factuality evaluation under limited annotation budgets, where judge predictions on the full dataset are combined with human labels on a small selectively sampled subset to obtain statistically valid estimates. The efficiency of this approach depends critically on which examples receive human annotation: in factuality evaluation, judge-human misalignment is not driven solely by low confidence, but also by structured failure modes such as incomplete evidence, temporal mismatch, unverifiable claims, and rubric misalignment. To exploit this structure, we introduce a factuality-specific annotation policy design pipeline that uses failure-space analysis (FSA) to derive diverse predictive signals for modeling human-judge misalignment. On an internal reference-based factuality evaluation system (AutoFA) and RAGTruth, where judge-predicted estimates substantially underestimate human-annotated factual accuracy, our FSA-guided policy improves annotation efficiency over uniform sampling and uncertainty-driven baselines, achieving effective-sample-size gains of 40.3% on AutoFA and 27.1% on RAGTruth.
Evaluating the factual correctness of large language models (LLMs) is vital for many applications. But are our evaluation tools themselves trustworthy? Despite the rise of factuality-based metrics, their sensitivity and reliability remain underexplored. This paper introduces a meta-evaluation framework that systematically tests these metrics using controlled corruptions of gold standard answers. Our method generates ranked outputs with known degrees of degradation to probe how metrics capture nuanced changes in truthfulness. Our experiments reveal that pipeline-based methods, such as the RAGAS's factual correctness metric, better track degradation than LLM-as-judge approaches. We also propose a new variant of the factual correctness metric that provides a competitive and cost-efficient.
Evaluation of faithfulness of text summarization treats a model generated summary as faithful only if every of its sentences is supported by the source document: a strict conjunctive rule under which a single unsupported sentence makes the whole summary unfaithful. Yet most faithfulness benchmarks collect only one global human annotation label per summary. We ask whether such global human labels actually implement the conjunctive rule. We hypothesize that annotators may accept a summary as faithful when most sentences are faithful, not only when all are faithful. To test our hypothesis, we use five large language model (LLM) judges as per-sentence raters across four widely used faithfulness benchmarks. We find that global human labels correlate better with the average of per-sentence LLM judgments than with the implementation of the strict conjunctive rule. A manual review confirms that a substantial fraction of summaries labeled faithful by humans contain genuine local factual errors. We call this tendency Averaging Bias. Our results reveal that human labels on widely used faithfulness benchmarks contain measurable Averaging Bias, calling for carefully structured designs for trustworthy human annotations
LLM judges are used to reduce the need for costly human labor in evaluating open-ended text generation. However, the reliability of these judges depends critically on their alignment with human raters -- a property that itself depends on costly human annotations. In this work, we develop a method (Metric Match) for estimating correlation-based reliability metrics of LLM judges from limited annotations. Metric Match selects a subset of samples for human annotation such that the subset matches the population reliability metric with respect to acquired synthetic labels. We empirically show that Metric Match achieves a win-rate of 0.838 against random subset selection across four different correlation metrics and 15 datasets, with an 18.7% decrease in average estimation error and reduces annotation needs by 32.5%. We provide a cost model and highlight a medical case study where our method saves $1,041.67 compared to random selection for expert annotation. Further, we shift our task from reliability estimation to reliability classification of whether a given judge is above a deployment threshold, outperforming random selection with Metric Match. All project code is publicly available, and we additionally provide an installable package for ease of use.