Leveraging Fine-grained Error Correction in Korean Speech Recognition for Consultation Services
Authors: Yonghyun Jun, Jimin Lee, Hwan Chang, Dongho Shin, Seolah Kim, Hwanhee Lee
Abstract
Automatic Speech Recognition (ASR) technology is fundamental to customer service automation and large-scale transcription. However, even advanced ASR models exhibit inevitable errors in complex real-world environments such as call center conversations. When privacy restrictions preclude audio access, error correction must rely on text-based post-editing. Existing text-only approaches face significant challenges in low-resource languages, mainly due to a critical scarcity of annotated corpora and tailored correction methodologies. For Korean, this resource gap is particularly pronounced, as existing resources are predominantly designed for ASR training rather than text-based error correction. To address this, we introduce DasanCallDial, the first large-scale Korean benchmark dataset specifically curated for dialogue-level ASR error correction. Derived from genuine call center interactions, it comprises 1,974 dialogues with 115,460 utterances. Leveraging this resource, we propose Detector-Gated Contextual Span Correction (DCSC), a text-only post-editing framework for error-sparse Korean speech recognition transcripts. DCSC combines an encoder-based detector that first performs token-level error detection, followed by a language model-based corrector trained to rectify fine-grained span-level errors. Additionally, we employ dialogue-level context augmentation to enable the model to leverage discourse history for disambiguation. By employing multi-level granularity, our method achieves state-of-the-art performance, effectively overcoming the limitations of general LLMs in low-resource settings.
End-to-end automatic speech recognition systems frequently hallucinate rare entities and domain-specific terms, especially in low-resource languages. While retrieval-augmented generation frameworks can mitigate these errors using large language models, current architectures face significant challenges. They either rely on standard sparse retrieval that ignores phonetic misrecognitions or utilize heavyweight cross-modal embeddings that introduce high latency. This letter proposes a highly efficient, purely lexical error-aware framework designed to explicitly resolve phonetic and loop hallucinations. Our approach integrates a symmetric text normalization module with a novel error-aware term frequency-inverse document frequency algorithm. By constructing a sparse diagonal penalty matrix based on historical errors, the retriever mathematically prioritizes corrective documents containing specific high-risk misrecognitions. Evaluated on the Persian subset of the FLEURS dataset, our method increased the error-aware hit rate from 53.7% to 90.9%. In end-to-end evaluations, the integrated framework reduced the final word error rate from 23.06% to 18.83%, achieving significant accuracy gains with near-zero inference latency.
Automatic speech recognition (ASR) has improved substantially in recent years, yet performance remains limited for low-resource languages. Large language models (LLMs) have shown promise for improving ASR through generative error correction (GER), but their effectiveness in low-resource settings remains underexplored. In addition, it remains unclear to what extent data contamination influences the reported improvements in LLM-based GER. This study investigates LLM-based GER for low-resource Frisian. In addition to a public corpus, we construct and use a Frisian offline dataset with non-public texts for evaluation to control for potential data contamination. Results show that GER improves ASR performance in most settings, with the best GPT-5.1 results surpassing oracle WERs. Comparable gains on the offline dataset indicate that improvements reflect true correction ability. We further provide a detailed error analysis revealing model correction patterns.
Automatic speech recognition (ASR) correction has traditionally focused on isolated utterances or short local contexts. However, as text and speech become increasingly interleaved in long interactions, ASR correction requires conversation-level contextual evidence. Existing ASR correction methods often rely on the current hypothesis or concatenate raw dialogue history. In such contexts, sparse correction evidence can be difficult to locate amid redundancy and noise. Addressing these challenges, we propose an ontology memory-augmented ASR correction framework for long text-speech interleaved conversations. The framework organizes preceding interaction history into a dynamically updatable ontology memory, where entities, terminology, surface variants, potential ASR confusions, and semantic relations are stored as retrievable nodes for context-grounded correction. To evaluate this setting, we construct RAMC-Corr, a dataset derived from MAGIC-RAMC for long-range ASR correction with grounded context. Experiments on RAMC-Corr show that our method improves over direct correction in 9 out of 10 paired backbone-setting combinations and encourages more selective and evidence-grounded corrections for context-dependent ASR errors.