ProMediConv: Benchmarking Proactive Conversational Agents in Legal Dispute Mediation

Evaluating LLM mediators remains challenging, as mediation unfolds as a real-time trajectory shaped by disputants' shifting emotions, intentions, and context. Existing testbeds rely on a few expert-authored domains, vary mainly strategic posture, and score every turn against every topic, introducing off-topic noise. We introduce SoCRATES, a benchmark for evaluating proactive LLM mediators in realistic, multi-domain testbeds. It constructs scenarios from real conflicts through an agentic pipeline across eight domains, probes five socio-cognitive adaptation axes (strategic posture, party composition, history length, emotional reactivity, and cultural identity), and scores each topic only on the turns that advance it via a topic-localized evaluator. The evaluator reaches 0.82 alignment with human experts, more than doubling a per-turn baseline. Benchmarking eight frontier LLMs, we find that even the strongest mediator closes only about a third of the unmediated consensus gap under diverse and realistic testbeds, with performance varying sharply by socio-cognitive axis, highlighting that progress lies in social adaptation to diverse conditions.

Pre-mediation, the preparatory phase preceding direct human negotiation, plays a critical role in achieving mutually beneficial agreements, yet is often omitted due to cost, time, and limited access to trained mediators. We introduce an automated mediator for human negotiation, implemented as a structured pipeline of LLM modules, that supports pre-mediation in integrative negotiation settings. The pipeline decomposes preparation into specialized modules for dialogue, preference prediction, response-level critique, and structured summarization, separating inference, generation, and evaluation to address limitations of monolithic single-prompt approaches. We use the term "agent" for each module following common LLM-systems terminology, but the components are not autonomous and do not interact peer-to-peer; outputs are passed forward in a fixed sequence. We evaluate the system in two controlled human-subject experiments comparing AI-based pre-mediation with professional human mediators in a multi-issue negotiation scenario. On short-term self-reported measures, the automated mediator achieves preparation outcomes broadly comparable to human mediators, including trust in the mediator and confidence in reaching mutually beneficial agreements, while achieving substantially lower error on the preference-inference task under our scenario and prompts (36% lower RMSE). A second study shows that targeted prompt refinements reduce excessive affirmation patterns from 36.6% to 16.8%, matching human mediator baselines. Our findings suggest that structured LLM pipelines can provide scalable, low-effort pre-mediation support broadly comparable to human mediators on short-term self-reported preparation outcomes. The pipeline's single-party design mirrors how human mediators run pre-mediation today and enables parallel deployment across all parties to a dispute, supporting scalability.

Long-horizon AI agents are becoming increasingly capable, yet their interaction with users remains surprisingly thin. In most workflows, users give an initial instruction, receive only selective textual updates, and lose a clear sense of what the agent is doing or when to step in. This leaves a missing part in the current agent ecosystem: an always-on Jarvis-style mediator that keeps the agent continuously reachable to the user. Such a mediator should support real-time spoken interaction with the user, answer questions without interrupting the worker, proactively report progress or confusion, and inject user guidance back into the agent's execution when useful. In this work, we introduce JarvisBench, a benchmark for measuring the dual value of mediation in long-horizon agent workflows. JarvisBench contains two complementary tracks: an agent-collaboration track that measures whether mediation improves downstream task completion, and a user-interaction track that measures whether mediation makes ongoing execution more understandable, responsive, and accessible to users. We instantiate the benchmark with a modular reference Jarvis prototype and evaluate it on 34 text-only WildClaw tasks executed in OpenClaw. Preliminary results with GPT-5.5, Claude Opus 4.7, Gemini-based, and GPT-based worker agents suggest that Jarvis-style mediation can provide trace-grounded responses to user questions and improve task performance when sparse user guidance is injected at appropriate moments. The results also show that effectiveness depends strongly on the mediator's LLM brain, highlighting both the promise of this missing middle layer and the need for broader community effort. Demo page https://cchen1436.github.io/jarvis