Salesforce Koa: An Enterprise Language Model for Agentic Tool Use

Palmyra x6 is a large language model optimized for use with enterprise-oriented agentic tasks. The model was built by post-training a Mixture-of-Experts base model with Anchored Supervised Fine-Tuning on a compact corpus of verified, synthetic tool-use trajectories, optimized with a Muon + Adam hybrid. The recipe is deliberately conservative and deliberately controlled: 626 trajectories, a single epoch, a low learning rate, and a KL anchor to the frozen base. The model shows substantial gains over the previous default model for Writer Agent, and compares favorably with several recent models on public benchmarks, scoring the highest on BFCL Core at $0.785$ and posts the highest six-benchmark mean of the cohort. Furthermore, the model has shown itself to be competitive or leading relative to comparators in our bias and safety evaluations.

Limited controlled evidence exists on how training data, adaptation method, and model scale jointly affect tool-calling performance in language-model agents. We evaluate supervised fine-tuning (SFT) with LoRA, reinforcement learning (RL) via Group Relative Policy Optimization (GRPO), and SFT followed by GRPO across six Qwen3 models from 0.6B to 32B parameters, covering both in-distribution performance and cross-dataset transfer. SFT with LoRA is the strongest in-distribution method throughout the 0.6B-32B range and best in 15 out of 18 experimental settings. On cross-dataset transfer, the methods are closer: GRPO wins 29 out of 54 settings where training and test datasets differ, but its margin over SFT averages under one point, and SFT->GRPO is rarely strongest in either comparison. Dataset mixing gives consistently strong transfer while staying close to specialized in-distribution training, regardless of method. Additional analysis further confirms that LoRA outperforms full-parameter fine-tuning, demonstrating that LoRA better preserves pretrained agentic behavior.

Large language model agents have advanced rapidly, yet progress remains fragmented across domains, capabilities, task difficulty, and interaction settings. We frame this as full-scenario agentic scaling and present AgentOmnia, a framework coordinating task-space definition, data synthesis, post-training, evaluation, and improvement across To-Consumer (ToC), To-Business (ToB), and To-Employee (ToE) applications. An extensible Domain x Capability x Atomic Difficulty taxonomy aligns these stages and enables fine-grained diagnosis with OmniaBench. AgentOmnia combines bidirectional environment-task synthesis with tool-dependency, program-structured, and solver-based pipelines, constructing 5,018 stateful environments with 255,375 tools and 52,361 tasks. Programs, solvers, and verifiers provide correctness signals, while supervised fine-tuning, online agentic reinforcement learning, and a rollback curriculum support post-training. Evaluation failures translate into Product Requirement Documents (PRDs) for targeted self-evolution. Starting from Qwen3-30B-A3B-Thinking-2507, AgentOmnia raises the pass rate on the OmniaBench challenging subset from 9.16% to 37.11% and the macro-average across OmniaBench, $τ^2$-Bench, DeepPlanning, and VitaBench from 22.86% to 41.69%. Under a unified protocol,it leads the evaluated agentic post-trained baselines on OmniaBench and retains the highest four-benchmark macro-average. It also surpasses Qwen3-235B-A22B-Thinking-2507 on all four benchmarks and exceeds Qwen3.5-35B-A3B on the macro-average. Gains span three application splits, ten capability dimensions, eight atomic-difficulty factors, and 76 of 90 level-1 domains, indicating broad rather than category-specific improvement. A one-round study provides initial evidence for PRD-guided self-evolution, motivating validation at larger scales and in industrial settings.