Banking assistants must use account-specific information to answer requests and, in many cases, take actions through tools. Evaluating only the final response misses important errors. An assistant may ask for information it already has, rely on stale context, select the wrong account, or write an invalid value after stating the correct one. We introduce IndicBankBench, a 799-case benchmark for Indian retail banking spanning five operational domains, a capability/refusal domain, and twenty primary axes. Cases are evaluated at four stages: safety, action and tool use, response adequacy, and advisory quality. Tool use and most safety checks are deterministic. A narrow resolver handles only ambiguous confirmation-before-write cases, while a separate LLM judge evaluates semantic response adequacy. We run every case three times and report strict pass^3, which requires success on all trials. Across the eleven evaluated models, strict reliability ranges from 43.7% to 58.2%, whereas at-least-once success ranges from 60% to 74%. This gap shows that at-least-once success can overstate dependable banking behavior. The case-level diagnostics also distinguish systems that ask unnecessary questions from those that act but fail to reconcile customer context or fully resolve the request. We release the cases, mock environment, and evaluation harness.
Banks need conversational systems that can answer product questions, assist customers with account-related requests, and operate safely within strict operational and regulatory constraints. General-purpose language models do not reliably meet these requirements. They fall short when a task requires grounded information, correct tool use, or cautious handling of bank-specific sensitive situations. We introduce FiMI Banking, a controlled Indian retail-banking setting. We build it from vetted banking documents, structured ground truth, synthetic customer backgrounds, and banking tools. We evaluate two post-training approaches: preference optimization for response-level behavior, and reinforcement learning with verifiable rewards for multi-turn tool-use tasks. Preference optimization improves safe behavior substantially: out-of-scope refusal rises from 52% to 80%. Reinforcement learning improves edge-case performance from 0.509 to 0.718 and order-sensitive task performance from 0.590 to 0.679, while using 29% fewer generated tokens. These results show that preference optimization and verifiable-reward reinforcement learning address complementary requirements for reliable banking agents.
Large language models (LLMs) are rapidly being adopted across various domains. However, their adoption in banking industry faces resistance due to demands for high accuracy, regulatory compliance, and the need for verifiable and grounded responses. We present a unified, data-efficient framework for training grounded domain-specific LLMs that optimizes answer quality, citation grounding, and calibrated refusal under real-world deployment constraints. First, we describe a data generation pipeline that combines LLM-as-a-Judge filtering, citation annotation, and curriculum learning with only 143M tokens. The resulting 12B model achieves high answer quality outperforming GPT-4.1 on citation grounding, with a modest citation tradeoff versus the untuned base. Second, we propose a calibrated refusal mechanism: training on 22% unanswerable examples yield a 12% "I don't know" rate, substantially improving over the base model's unsafe 4.3% rate while avoiding GPT-4.1's over-refusal (20.2%). Third, we present an end-to-end methodology spanning from data curation to quantized serving. The system is deployed at 40+ financial institutions, achieving a 7.1 percentage point improvement in query resolution (p < 0.001). Additionally, the model delivers 3-5x faster responses at 20-50x lower cost compared to GPT-4.1.
Denys Katerenchuk, Pablo Duboue, Keelan Evanini +6
We introduce IndiaFinBench, to our knowledge the first publicly available evaluation benchmark for assessing large language model (LLM) performance on Indian financial regulatory text. Existing financial NLP benchmarks draw exclusively from Western financial corpora (SEC filings, US earnings reports, English-language financial news), leaving a significant gap in coverage of non-Western regulatory frameworks. IndiaFinBench addresses this gap with 406 expert-annotated question-answer pairs drawn from 192 documents sourced from the Securities and Exchange Board of India (SEBI) and the Reserve Bank of India (RBI), spanning four task types: regulatory interpretation (174 items), numerical reasoning (92 items), contradiction detection (62 items), and temporal reasoning (78 items). Annotation quality is validated through a model-based secondary pass (kappa=0.918 on contradiction detection; 90.7% overall agreement on a 150-item subset) and a 180-item human inter-annotator agreement study across three annotation rounds (kappa=0.645 on contradiction detection; 77.2% overall agreement; 44.3% benchmark coverage). We evaluate twelve models under zero-shot conditions, with accuracy ranging from 70.4% (Gemma 4 E4B) to 89.7% (Gemini 2.5 Flash). All models substantially outperform a non-specialist human baseline of 69.0%. Numerical reasoning is the most discriminative task, with a 35.9 percentage-point spread across models. Bootstrap significance testing (10,000 resamples) reveals three statistically distinct performance tiers. The dataset, evaluation code, and all model outputs are available at https://github.com/rajveerpall/IndiaFinBench