Beyond Memory Construction: Rethinking Memory Access for LLM-based Conversational Agents

Long-term conversational large language model (LLM) agents require memory systems that can recover relevant evidence from historical interactions without overwhelming the answer stage with irrelevant context. However, existing memory systems, including hierarchical ones, still often rely solely on vector similarity for retrieval. It tends to produce bloated evidence sets: adding many superficially similar dialogue turns yields little additional recall, but lowers retrieval precision, increases answer-stage context cost, and makes retrieved memories harder to inspect and manage. To address this, we propose HiGMem (Hierarchical and LLM-Guided Memory System), a two-level event-turn memory system that allows LLMs to use event summaries as semantic anchors to predict which related turns are worth reading. This allows the model to inspect high-level event summaries first and then focus on a smaller set of potentially useful turns, providing a concise and reliable evidence set through reasoning, while avoiding the retrieval overhead that would be excessively high compared to vector retrieval. On the LoCoMo10 benchmark, HiGMem achieves the best F1 on four of five question categories and improves adversarial F1 from 0.54 to 0.78 over A-Mem, while retrieving an order of magnitude fewer turns. Code is publicly available at https://github.com/ZeroLoss-Lab/HiGMem.

LLM agents lack persistent memory, causing conversations to reset each session and preventing personalization over time. We present Lyzr Cognis, a unified memory architecture for conversational AI agents that addresses this limitation through a multi-stage retrieval pipeline. Cognis combines a dual-store backend pairing OpenSearch BM25 keyword matching with Matryoshka vector similarity search, fused via Reciprocal Rank Fusion. Its context-aware ingestion pipeline retrieves existing memories before extraction, enabling intelligent version tracking that preserves full memory history while keeping the store consistent. Temporal boosting enhances time-sensitive queries, and a BGE-2 cross-encoder reranker refines final result quality. We evaluate Cognis on two independent benchmarks -- LoCoMo and LongMemEval -- across eight answer generation models, demonstrating state-of-the-art performance on both. The system is open-source and deployed in production serving conversational AI applications.

Existing conversational memory systems rely on complex hierarchical summarization or reinforcement learning to manage long-term dialogue history, yet remain vulnerable to context dilution as conversations grow. In this work, we offer a different perspective: the primary bottleneck may lie not in memory architecture, but in the Signal Sparsity Effect within the latent knowledge manifold. Through controlled experiments, we identify two key phenomena: Decisive Evidence Sparsity, where relevant signals become increasingly isolated with longer sessions, leading to sharp degradation in aggregation-based methods; and Dual-Level Redundancy, where both inter-session interference and intra-session conversational filler introduce large amounts of non-informative content, hindering effective generation. Motivated by these insights, we propose \method, a minimalist framework that brings conversational memory back to basics, relying solely on retrieval and generation via Turn Isolation Retrieval (TIR) and Query-Driven Pruning (QDP). TIR replaces global aggregation with a max-activation strategy to capture turn-level signals, while QDP removes redundant sessions and conversational filler to construct a compact, high-density evidence set. Extensive experiments on multiple benchmarks demonstrate that \method achieves robust performance across diverse settings, consistently outperforming strong baselines while maintaining high efficiency in tokens and latency, establishing a new minimalist baseline for conversational memory.