EmoRSS: Mitigating Emotion-Induced Over-Refusal in Large Language Models

Safety-aligned large language models (LLMs) often generate refusal responses to harmless queries due to the over-refusal problem. However, existing methods for mitigating over-refusal cannot maintain a low refusal ratio for harmless queries while keeping a high refusal ratio for malicious ones. In this paper, we analyze how system prompts with varying safety levels affect LLM refusal behaviors when facing over-refusal queries. A key observation is that, when LLMs suffer from the over-refusal issue, non-refusal tokens remain present in the next-token candidate list, but the model systematically fails to select them, despite the generation of refusal tokens. Based on this observation, we propose a training-free and model-agnostic approach, Adaptive Contrastive Decoding (AdaCD), to mitigate over-refusal while maintaining LLM safety. First, AdaCD compares the output distributions of the LLM with or without an extreme safety system prompt to refine the refusal token distribution. Second, we introduce an adaptive contrastive decoding strategy that dynamically incorporates or removes the refusal token distribution, adaptively boosting the probability of selecting refusal or non-refusal tokens. Experimental results on five benchmark datasets show that, on average, AdaCD reduces the refusal ratio for over-refusal queries by 10.35%, yet still increases the refusal ratio for malicious queries by 0.13%. Code is available at https://github.com/OutdoorManofML/AdaCD.

Safety training on language models often induces over-refusal: improved safety on harmful prompts at the cost of increased refusal on harmless ones. Though this trade-off can be mitigated by training models with reinforcement learning (RL) to reason before answering, it does not remove the underlying problem that reasoning can often be a "rubber stamp" for a predetermined response. In this paper, we address the safety-refusal trade-off by rethinking how models are trained to reason about safety. Our key insight is that unsafe reasoning can itself serve as a useful exploratory signal. Rather than preemptively blocking harmful thoughts, we encourage the model to sufficiently explore unsafe reasoning but produce a safe response. The harmful exploration improves the model's ability to distinguish harmful from harmless prompts by resolving ambiguity, allowing it to remain safe while complying only when appropriate. We cast this as an adversarial optimization problem in which a reasoning player explores strategies for producing an unsafe response and an answer player ensures that the final output is safe. We train a single model with dense rewards to play both roles within one chain-of-thought, across different segments. To achieve this, we find that process rewards are crucial for stable optimization of competing objectives. Our resulting model SEAR deliberately engages in harmful reasoning as exploration while reliably flipping back to a safe answer. We demonstrate that this behavior helps mitigate over-refusal and defend against attacks that directly manipulate the reasoning to be harmful.

Large language models (LLMs) aligned for safety often suffer from over-refusal, incorrectly rejecting benign yet safety-related instructions. Prior studies primarily attribute this to static representation overlap, largely overlooking the underlying dynamic mechanisms. In this paper, we present the mechanistic analysis of over-refusal through the lens of internal routing conflicts within transformer attention. We discover that a sparse subset of Hypersensitive Safety Heads misfires on Hard-Safe prompts, exhibiting abnormal attention entanglement that forcefully binds harmless target entities to refusal semantics. This triggers a severe, high-entropy routing conflict that deprives target entities of necessary attention. To counteract this, we propose Semantic Routing Calibration (SRC), a lightweight, training-free inference framework. SRC precisely localizes and dynamically suppresses these hypersensitive safety heads at the inference stage. Coupled with a dual-branch logits fusion that acts as a safety regularizer during subsequent decoding, SRC seamlessly restores trustworthy reasoning. Extensive experiments demonstrate that SRC alleviates over-refusal, with intrinsic safety performance preserved as much as feasible.