Contrastive Learning for Aspect Representation towards Explainable Recommendation

Industrial explainable-recommendation systems built on LLMs incur a substantial serving cost: each request triggers an LLM generation, with latency in the hundreds of milliseconds and cost that scales linearly with traffic. We separate generation from selection: explanations are produced ahead of time as a frozen candidate pool (six prompt styles, two commodity LLMs), and a small CPU-resident selector picks one at request time. The stack needs no GPU and returns in under 100 ms. Our primary benchmark is a 2,958-pair XRec Google Local subset, evaluating six offline-pool selectors (LambdaRank, PPO, GRPO, DPO, teacher-student distillation) and three KG-path selectors (random walks, edge-disjoint enumeration, MMR-reranked paths). A 300-pair MovieLens-1M split with Claude-Sonnet-4.5 references serves as an internal cross-dataset check, since no public benchmark exists for this setting. All variants use the same BERTScore-F1 protocol as XRec and G-Refer, averaged across five seeds. LambdaRank reaches F1 = 0.500 on Google Local, exceeding both G-Refer and XRec, and F1 = 0.329 on the MovieLens-1M check. With seed variance below 0.003 F1, the ordering is reliable: pairwise learning-to-rank outperforms single-action RL (PPO, GRPO, DPO), which use only one labelled candidate per rollout, leaving K-1 labels unused. The KG-path family targets a different objective: all three variants reach USR = 1.000 on Google Local and 0.997-1.000 on MovieLens-1M, since per-request path grounding yields a unique output per query, avoiding template-collapse failures affecting cached-LLM outputs. A generator-pool study comparing Claude 3 Haiku and Claude Haiku 4.5 shows small F1 shifts (0.001-0.006) while preserving selector ranking: selector and generator can be evaluated independently, though absolute F1 depends on the generator. End-to-end build cost is near $15 on commodity hardware.

Recommender systems are vital in helping users navigate vast amounts of information, offering personalized suggestions and effective explanations for these recommendations. While previous efforts have attempted to provide such explanations, evaluating their effectiveness across various scenarios remains a challenge. Enhancing these explanations is essential for improving user engagement, trust, and decision-making. To facilitate effective explanations within the recommender system, we propose a Bi-level Neural Architecture Search (Bi-NAS) framework to optimize explanations. This approach simultaneously refines cross-attention mechanisms and feature interaction functions by exploring both intra-layer and inter-layer design spaces. Furthermore, we integrate Large Language Models (LLMs) to enhance explanation generation, leveraging zero-shot prompting to produce more effective and personalized justifications. By aligning user feature preferences with item quality scores, our approach ensures that explanations reflect both user intent and item attributes, improving transparency and reasoning depth. Extensive evaluations on four real-world datasets demonstrate that Bi-NAS not only boosts recommendation accuracy but also significantly improves the effectiveness of explanations for recommender systems, providing users with clear and reliable insights into the suggestions they receive.

Traditional recommender systems are typically trained to predict what item users will interact with next, but not why. However, offering personalized evidence for why a user might like the predicted item is an important way to enhance the service and to raise the likelihood that the user will be genuinely interested in the recommendation. This service can be delivered by integrating a frontier-model call into the member-facing pipeline, but it will add extra cost and latency. In this paper, we train a recommender LLM to generate personalized explanations for its reccomendation, based on the user's watching history at a large video streaming service. We impose two requirements on the generated explanation: it must be faithful to the elements of the shows it links, and it must be strictly non-harmful to the user. To this end, we first train two LLM-judge reward models covering three specific criteria, and propose constrained GRPO to incorporate these different criteria. On a held-out real-world testing set, our fine-tuned model improves the all-three-criteria PASS rate rises from 0.649 to 0.956 under our own judges and from 0.677 to 0.931 under an independent judge, where as the frontier generator performs similar to the untuned recommender baseline. We conduct further experiments to show that the model's language and recommendation abilities remain unchanged. Based on these results, we conclude that an LLM-based recommender can be fine-tuned on other complex tasks without compromising its original recommendation performance, thus provide insights for further agentic user interface powered by a single model.