Can Agents Work for Everyone? Cross-User Reliability for Mobile GUI Agents in Personalized User Interfaces

Mobile GUI agents deployed in real settings must work across different applications that support the same functionality. Most existing benchmarks test each task in only one app, so a high score can mean the agent understands the task, or only that it knows that particular app. We introduce AnyAppBench, a category-controlled live Android benchmark that evaluates cross-application generalization while keeping the user goal fixed. It spans 10 functional categories, 100 task templates, and 520 task--application pairs over 52 applications. Agents run from raw instructions and with app-independent sub-goals, and a VLM judge labels every failed run under a fixed failure taxonomy whose reliability is measured by human annotation. We find that, across 13 agents, success on the original application does not transfer reliably to new applications with the same goal. Furthermore, providing high-level sub-goal decomposition produces only small, category-dependent changes that do not close the gap, and the mix of failure types changes with the target interface. Based on those insights, we believe the AnyAppBench benchmark provides an important stepping stone toward robust real-world deployment of mobile GUI agents. Our code, data and the leaderboard can be found at the project website https://anyappbench.github.io/.

Graphical user interface (GUI) agents build on vision-language models to complete user tasks end-to-end in real applications through interface actions such as tapping, swiping, text entry, and navigation. However, existing GUI agents are trained and evaluated largely on offline trajectories, simulated environments, and standardized benchmarks. These differ substantially from real applications in interface layout, interaction logic, and abnormal-state distribution, and cannot faithfully characterize execution stability in real-world use, where account states, permission dialogs, payment authentication, and risk control continually reshape the state distribution and open a persistent gap between benchmark scores and real usability. To close this gap, we propose Xiaomi-GUI-0, a native multimodal GUI agent for real mobile environments, trained and evaluated within a real-device closed loop. At its core is a real-device-dominant hybrid infrastructure, where physical devices are the primary execution environment and sandboxes provide auxiliary support, so that data collection, training, rollout, and evaluation share an execution distribution close to real deployment. We construct multi-source training data spanning high-frequency head tasks, high-generalization data for long-tail intents, and capability-enhancement data for reflection and memory, and introduce an error-driven data flywheel that turns failure trajectories into corrected actions, reflective explanations, and recovery demonstrations. The model is trained through a progressive three-stage pipeline of supervised fine-tuning, step-level reinforcement learning, and agentic reinforcement learning. Evaluated on public benchmarks and our in-house RealMobile, Xiaomi-GUI-0 achieves 72.0% success on RealMobile and 78.9% on AndroidWorld, while substantially improving execution stability and abnormal-state recognition in real-world tasks.

GUI agents built on large language and vision-language models still struggle on unseen applications and complex multi-step tasks, as completing real GUI tasks depends on app-specific, temporally volatile operational knowledge that is scarce in pretraining corpora. Retrieval-augmented execution offers a natural remedy but faces two coupled bottlenecks: knowledge at scale is hard to acquire, and self-collected priors inevitably drift from the live environment due to version updates, promotions, ads, A/B tests, and personalization. We therefore argue that GUI agents should not pursue perfect knowledge but learn to act correctly under imperfect priors, and propose our framework that couples knowledge acquisition with noise-robust utilization: a structured exploration strategy traverses interactive elements, builds a UI state-transition graph, and synthesizes (task, trajectory) pairs via a VLM without human annotation; a noise-aware training strategy, grounded in a taxonomy of real GUI drift patterns, injects five types of realistic errors into self-explored trajectories to teach the agent to assess prior reliability before acting. Experiments on physical devices and online emulator benchmarks show that our method discovers more unique screens, covers more benchmark tasks, and more effectively rejects erroneous priors while leveraging correct ones, with accuracy gains that transfer across datasets.