Adaptation of Computer Use Agents to New Software with User Manuals

Computer-use agents that combine GUI interaction with structured API calls via the Model Context Protocol (MCP) show promise for automating software tasks. However, existing approaches lack a principled understanding of how agents should balance these two modalities and how to enable iterative self-improvement across diverse applications. We formulate MCP-GUI interplay as a unified hybrid policy learning problem where the agent learns when each modality provides complementary advantages, and show that distillation and experience augmentation target fundamentally different failure modes - requiring application-aware mechanism selection. Built on this formulation, we propose a self-evolving framework with a fully automatic pipeline that orchestrates automatic environment generation and validation, trajectory collection, gap-driven task synthesis, and quality-filtered training - all without manual intervention. A key innovation is our experience bank, which accumulates LLM-learned rules from trajectory comparison, enabling inference-time improvement without fine-tuning. Systematic cross-application analysis across three desktop applications reveals that the optimal strategy depends on MCP-GUI composition: distillation achieves 77.8% pass rate on MCP-dominant tasks (+17.8pp), while the experience bank excels on GUI-intensive tasks (+10.0pp).

Computer-use agents provide a promising path toward general software automation because they can interact directly with arbitrary graphical user interfaces instead of relying on brittle, application-specific integrations. Despite recent advances in benchmark performance, strong computer-use agents remain expensive and slow in practice, since most systems invoke large multimodal models at nearly every interaction step. We argue that this uniform allocation of compute is fundamentally inefficient for long-horizon GUI tasks. Such trajectories are highly heterogeneous: many steps are routine and can be handled reliably by smaller, cheaper policies, while errors tend to concentrate at a relatively small number of high-risk moments. Across computer-use benchmarks, these failures repeatedly take two forms: progress stalls, where the agent loops, repeats ineffective actions, or fails to make meaningful progress, and silent semantic drift, where the agent continues taking locally plausible actions after already deviating from the user's true goal. To address this inefficiency, we propose an event-driven, step-level cascade for computer-use agents that runs a small policy by default and escalates to a stronger model only when lightweight learned monitors detect elevated risk. Our framework combines two complementary signals: a Stuck Monitor that detects degraded progress from recent reasoning-action history and triggers recovery, and a Milestone Monitor that identifies semantically meaningful checkpoints where sparse verification is most informative for catching drift. This design turns always-on frontier-model inference into adaptive, on-demand compute allocation over the course of an evolving interaction. The framework is modular and deployment-oriented: it can be layered on top of existing computer-use agents without changing the underlying agent architecture or retraining the large model.

Computer-use agents have advanced on benchmarks like OSWorld and AndroidWorld, but still act mostly through the GUI, often producing inefficient trajectories. Real-world computer work is hybrid, combining visual-state inspection with precise, high-throughput command-line operations, so capable agents must coordinate both modalities over shared application state. Yet scalable hybrid environments remain scarce because supporting both GUI and CLI over real applications typically requires substantial manual engineering for each application. Existing agents also struggle to use the two interfaces complementarily: CLI-native agents lack visual perception for tasks involving interface state or layout, while GUI-native agents are inefficient for operations better executed through commands. We introduce CUA-Universe, a scalable environment-to-data pipeline that turns real desktop software into hybrid GUI+CLI environments. App-Forge adapts applications into reproducible VMs and command-line surfaces it discovers, wraps, or generates, scaling to 16 applications; Task-Weave synthesizes diverse hybrid tasks of controllable difficulty from reusable operations over seed files; and Path-Steer steers rollouts along efficient hybrid paths and harvests verified trajectories for post-training. Training on this data shifts behavior from inefficient GUI interaction and brittle CLI scripting toward effective GUI+CLI orchestration. Our 9B model improves both success and efficiency on CUA-Verse (Score +39.3 pts; -37% steps, -60% tokens), OSWorld (SR +16.8 pts; -57% steps, -44% tokens), and OSWorld-MCP (Score +7.84 pts; -27% steps, -30% tokens). CUA-Universe provides a scalable path toward more capable and efficient computer-use agents.