SMART: Semantic Segment Mapping and Assessment of Recognition Transcripts with Contextual Rubrics

Word Error Rate (WER), the most commonly used metric for Automatic Speech Recognition (ASR), treats every lexical deviation from the reference as equally costly, regardless of whether it changes meaning. This raises the question: does WER actually track how humans judge ASR transcript quality? We introduce HATS-en, an English dataset for human-centered ASR evaluation. Using this dataset, we benchmark lexical metrics against several configurations of BERTScore and SemDist, varying the language model, layer, and pooling strategy. We find that WER agrees least with human judgment among all metrics tested, that the best-performing SemDist configurations achieve the highest overall agreement, ahead of CER and BERTScore, and that no single model is best across settings. CER, despite its simplicity and low cost, remains remarkably close to these best configurations. In line with prior recommendations, our results support shifting ASR evaluation toward CER both for English and for morphosyllabic writing systems as it is a more interpretable and low-cost metric for what evaluation should actually capture, and using SemDist as a complementary evaluation.

Automatic Speech Recognition (ASR) is traditionally evaluated using Word Error Rate (WER), a metric that is insensitive to meaning. Embedding-based semantic metrics are better correlated with human perception, but decoder-based Large Language Models (LLMs) remain underexplored for this task. This paper evaluates their relevance through three approaches: (1) selecting the best hypothesis between two candidates, (2) computing semantic distance using generative embeddings, and (3) qualitative classification of errors. On the HATS dataset, the best LLMs achieve 92--94% agreement with human annotators for hypothesis selection, compared to 63% for WER, also outperforming semantic metrics. Embeddings from decoder-based LLMs show performance comparable to encoder models. Finally, LLMs offer a promising direction for interpretable and semantic ASR evaluation.

Recent years have witnessed remarkable progress in automatic speech recognition (ASR), driven by advances in model architectures and large-scale training data. However, two important aspects remain underexplored. First, Word Error Rate (WER), the dominant evaluation metric for decades, treats all words equally and often fails to reflect the semantic correctness of an utterance at the sentence level. Second, interactive correction-an essential component of human communication-has rarely been systematically studied in ASR research. In this paper, we integrate these two perspectives under an agentic framework for interactive ASR. We propose leveraging LLM-as-a-Judge as a semantic-aware evaluation metric to assess recognition quality beyond token-level accuracy. Furthermore, we design an LLM-driven agent framework to simulate human-like multi-turn interaction, enabling iterative refinement of recognition outputs through semantic feedback. Extensive experiments are conducted on standard benchmarks, including GigaSpeech (English), WenetSpeech (Chinese), the ASRU 2019 code-switching test set. Both objective and subjective evaluations demonstrate the effectiveness of the proposed framework in improving semantic fidelity and interactive correction capability. We will release the code to facilitate future research in interactive and agentic ASR.