From Generation to Scoring: Scaling LLM-Based Semantic Labeling at LinkedIn

LLM benchmark labels are frozen at release and silently propagated into downstream benchmarks, errors and all. We introduce an Item Response Theory-based indicator that surfaces likely mislabels at 95% precision in the top 200 examples across seven preference and multiple-choice benchmarks using responses from 114 models, outperforming a supervised classifier. We trace these errors to mechanical labeling heuristics, upstream annotation mistakes inherited unchanged from source datasets, and fundamentally ambiguous items without a defensible single label. The same model fit reveals that reward models specialize in stylistic preference rather than factual knowledge, and identifies one frontier reward model that agrees with detected mislabels at 78% accuracy versus 38% for its peers, consistent with benchmark contamination or benchmark-specific over-optimization.

Many human-centered tasks, including natural language inference (NLI) and emotion recognition (ER), have multiple plausible interpretations, leading to label ambiguity and challenging disagreements across human annotators. As LLMs are increasingly deployed in real-world settings, faithfully modeling such ambiguity is essential to identify contested inputs, preserve variability in ambiguous cases, and capture the full distribution of human judgments. Yet, existing LLM alignment approaches have predominantly assumed a single correct label, excluding annotator disagreement during optimization. Instead of treating this ambiguity as noise, we show how to treat it as information that improves model behavior through a new algorithm called SMARTLY HANDLING AMBIGUOUS LABELS IN ALIGNING LLMS (SHALA-LLM). This reinforcement learning framework provides a new way for LLMs to learn directly from annotator distributions while dynamically prioritizing highly ambiguous samples during optimization. Experiments on ambiguity-sensitive NLI and ER benchmarks, including ChaosNLI, GoEmotions, and MSP-Podcast, demonstrate that SHALA-LLM improves agreement with annotator label distributions, e.g. on ChaosNLI, it reduces Jensen-Shannon Distance by up to 62.1%. At the same time, SHALA-LLM improves F1 by up to 16.7%, showing that modeling annotator disagreement can also strengthen classification performance.

While Large Language Models (LLMs) are increasingly adopted as automated judges for evaluating generated text, their outputs are often costly, and highly sensitive to prompt design, language, and aggregation strategies, severely, which limits reproducibility. To address these challenges, we propose OmniScore, a family of complementary, deterministic learned metrics developed using small size ($<$1B) parameter models. OmniScore approximates LLM-judge behavior while preserving the low latency and consistency of traditional model-based scoring. We trained the models large-scale synthetic supervision ($\sim$564k instances, in 107 languages) and evaluated using 8,617 manually annotated instances. The OmniScore family supports reliable, multi-dimensional scores across a variety of settings, including reference-based, source-grounded, and hybrid evaluations. We evaluate these models across question answering (QA), translation, and summarization in 6 languages. Our results demonstrate that lightweight, deterministic learned metrics provide a highly practical and scalable alternative to frontier LLMs. Our models and datasets can be found at https://huggingface.co/collections/QCRI/omniscore